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Showing 1331 - 1340 of 5293 results for "customer"

Colonial First State names executive chair

JAMIE WILLIAMSON  |  THURSDAY, 18 MAR 2021
... calibre to the team, with his strong skills in superannuation and funds management, and a proven track record improving customer experiences. As executive chair, he will play a key role in helping make CFS one of the most competitive superannuation and ...

Dealer group GM exits

JAMIE WILLIAMSON  |  THURSDAY, 18 MAR 2021
IOOF has confirmed the role of general manager of alliances and distribution for one of its major licensees has been made redundant. Jason Kriss was general manager of alliances and distribution at Bridges Financial Services, a role he held for some ...

Life Company of the Year named

ANNABELLE DICKSON  |  THURSDAY, 18 MAR 2021
The Association of Financial Advisers has announced the winner of its 2020 Life Company of the Year award, going to the same insurer four years in a row. TAL took out the top spot again with runners up AIA Australia, MLC Life Insurance and NEOS Life. ...

Westpac merges consumer, business divisions

ELIZA BAVIN  |  WEDNESDAY, 17 MAR 2021
Westpac has announced it will combine the leadership of its consumer and business divisions to form a new consumer and business banking division, with one executive exiting the business. Westpac said the new division will be led by the current chief ...

Former Wallaby departs Westpac for NAB

ANNABELLE DICKSON  |  WEDNESDAY, 17 MAR 2021
After six months as head of private wealth, north at Westpac, Phil Waugh has taken on an executive role at NAB. Waugh has been appointed as executive, broker distribution at NAB and will report to executive, home ownership Andy Kerr. Waugh spent four ...

Banks still failing customers after Royal Commission

ELIZA BAVIN  |  TUESDAY, 16 MAR 2021
... credit products revealed many customers have still been facing irresponsible lending, charging of incorrect fees, poor customer service, fraud, and unfair terms and conditions. CHOICE chief executive Alan Kirkland called out the banks for not stepping ...

Trading platform slapped with licence conditions

KARREN VERGARA  |  MONDAY, 15 MAR 2021
A trading platform was slapped with additional conditions from ASIC for several compliance failures. ASIC is doubtful if retail OTC derivative issuer AxiCorp Financial Services has the appropriate procedures and internal controls to meet regulatory ...

Chances of CBA admitting to Essential Super wrongdoing "non-existent"

JAMIE WILLIAMSON  |  FRIDAY, 12 MAR 2021
Lawyers for Commonwealth Bank (CBA) and Colonial First State (CFS) in its ongoing case against ASIC have told the court the parties have no intention of admitting to any contraventions in relation to Essential Super and an alleged $22 million in conflicted ...

MetLife appoints former Premier

ELIZA BAVIN  |  FRIDAY, 12 MAR 2021
MetLife Australia has announced the appointment of head of external affairs and public policy, hiring from the Finance Sector Unit (FSU). Nathan Rees is set to take on the new role at MetLife leaving his previous position at the FSU where he was the ...

Frontier zeroes in on poor culture

KARREN VERGARA  |  THURSDAY, 11 MAR 2021
Frontier Advisors is putting investment managers on notice, warning them to expect a tougher appraisal of how they manage cultural and governance issues. While it has always assessed and considered culture when it formulates manager ratings and recommendations ...