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Showing 1221 - 1230 of 3583 results for "Consumers"

Life insurers prioritise customer service over tech

KARREN VERGARA  |  TUESDAY, 7 MAY 2019
... prioritised," it said. TAS chief executive Shane Baker said the shift from customer service to customer experience means consumers can now do business on their own terms more easily. Yet, the lack of investment in technology is a challenge leaders will ...

Name and shame super sectors: AIST

HARRISON WORLEY  |  MONDAY, 6 MAY 2019
... APRA's sector categories - industry funds, retail funds and public sector funds - because the information is important to consumers. As a result of the various instances of structural conflicts of interest brought to light by the Royal Commission, AIST ...

AFCA hits the road

HARRISON WORLEY  |  FRIDAY, 3 MAY 2019
... Bowlen said it was important for AFCA to make itself known to the Australian community. "AFCA is a vital service for consumers and small business," Bowlen said. "Having only been in existence for six months, we need to let people know we are here, we're ...

Industry funds dominate AAA quality list

KARREN VERGARA  |  FRIDAY, 3 MAY 2019
... bodies call for a 'best-in-show' list of funds, this quality assessment indicates a best-of-breed list of funds consumers should look for to see if their fund is meeting its objectives and providing the best service. "Consumers who join these ...

AFCA changes could impact PI cover cost: FPA

HARRISON WORLEY  |  TUESDAY, 23 APR 2019
... eligible conduct complaints dating back to 1 January 2008. The FPA said it supports the intent of the change, noting consumers should "have the ability to have their complaints heard and have the opportunity to seek redress." However, in a submission ...

ASIC targets misleading member communication

KARREN VERGARA  |  WEDNESDAY, 17 APR 2019
ASIC warned it may take action on superannuation funds that send misleading communication to members about inappropriate fees and insurance premiums. The warning comes in light of the Protecting Your Super package (PYSP) reforms, which are due to take ...

Citi to pay $3m in advice remediation

HARRISON WORLEY  |  TUESDAY, 16 APR 2019
... requirements when providing personal advice. Citi's remediation issue comes just weeks after ASIC released a report saying consumers are confused by the different types of financial advice. ASIC deputy chair Karen Chester said the gap in understanding ...

Transparency key to ESG advice success

ELIZABETH MCARTHUR  |  THURSDAY, 11 APR 2019
... Australians expect their superannuation or other investments to be invested responsibly and ethically but advisers and consumers struggle to obtain a complete picture of many funds' holdings. "Our experience suggests that Australians want more alignment ...

ASIC outlines enforcement efforts

ELIZABETH MCARTHUR  |  WEDNESDAY, 10 APR 2019
... closely. It said: "We are also focusing on responsible lending breaches, as well as the sale of inappropriate products to consumers, which can potentially cause them harm."

SMSFs outshine industry funds for large balances

KARREN VERGARA  |  TUESDAY, 9 APR 2019
Industry superannuation fund satisfaction outranks retail funds in all categories, but failed to beat self-managed super funds when it comes to larger balances. This is according to Roy Morgan's latest Superannuation Satisfaction Report which found ...