Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 21 - 30 of 499 results for "Satisfaction"

Perpetual dumps 23m Myer shares

ELIZA BAVIN  |  FRIDAY, 26 SEP 2025
... strong engagement and focus of dedicated team members in implementing important changes while achieving high customer satisfaction." Myer said in the first half of FY26 it was working to reset the base to position the company for growth. "The easing ...

FINSIA chief executive steps down

ANGELIQUE MINAS  |  FRIDAY, 26 SEP 2025
... and digital credentials, established commercial partnerships domestically and internationally, and increased member satisfaction and engagement via stronger net promoter scores," he said. El-Ansary, who took on the job in 2022, will conclude his tenure ...

CareSuper hires chief member officer

JAMIE WILLIAMSON  |  THURSDAY, 18 SEP 2025
... Meantime, McPhee said she is delighted to be joining CareSuper. "CareSuper has built a strong reputation for member satisfaction and personalised service, and I'm excited to contribute to a team that consistently delivers above and beyond," she said. ...

FEATURE: Problem detected

MATTHEW WAI  |  THURSDAY, 18 SEP 2025
... details the importance of trust between clients and advisers, as it emerges as the single biggest driver of client satisfaction. "Building trust takes time, but more frequent, meaningful contact accelerates it. Most advisers (91%) still rely on in-person ...

PPS Mutual appoints new chair

ANGELIQUE MINAS  |  TUESDAY, 16 SEP 2025
... 54.8 in the Adviser Ratings Australian Financial Advice Landscape 2025 report and ranked first in six major adviser satisfaction categories, including trust, reputation, and client understanding.

Trust key to client satisfaction in advice: Report

MATTHEW WAI  |  FRIDAY, 29 AUG 2025
... - has introduced a new Value of an Adviser Index, which ranks the five components based on how they drive client satisfaction, with a higher score indicating greater influence. Expertise ranked first with an index score of 118, as appropriate asset allocation ...

Netwealth reports record FY25 results

MATTHEW WAI  |  THURSDAY, 21 AUG 2025
... functionality to maintain this advantage, driving platform scale, efficiency and, most importantly, high levels of customer satisfaction experienced by our clients," Netwealth said. Additionally, the platform also saw adviser numbers rise to 3971, up ...

Only half of advice practices report positive earnings: Investment Trends

MATTHEW WAI  |  WEDNESDAY, 20 AUG 2025
... specialists in other areas such as accountants and lawyers to broaden their services to better address client needs. Satisfaction with licensees has also rebounded soundly, with Net Promoter Scores (NPS) rising from +1% in 2024 to +11% in 2025. This ...

ASIC turns spotlight on direct life sales

KARREN VERGARA  |  TUESDAY, 19 AUG 2025
... pay practices by enhancing quality assurance processes, and by linking sales staff pay to compliance and customer satisfaction measures. Insurers must also apply consistent quality standards to retention calls and streamlining cancellation processes ...

ASIC calls out super 'leaders and laggards'

ELIZA BAVIN  |  THURSDAY, 14 AUG 2025
... services. Trustees are highly competitive on fees. They're relatively competitive on returns. But there's a sizeable satisfaction gap on member services that's ultimately impacting member confidence," she said. "These numbers are a problem, but they're ...