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Showing 51 - 60 of 451 results for "Satisfaction"

Super fund with highest customer satisfaction named

ANDREW MCKEAN  |  THURSDAY, 10 NOV 2022
Roy Morgan's Superannuation Satisfaction report shows an overall decline in super fund satisfaction, but several funds have bucked the trend. The report said that overall, funds scored a satisfaction rating of 67.9% in September 2022, a decrease ...

UniSuper appoints new head of advice

JAMIE WILLIAMSON  |  FRIDAY, 21 OCT 2022
... responsible for education and guidance, and all kinds of financial advice, with the aim of driving engagement and satisfaction. He will develop and implement the fund's advice strategy and exploring the potential for a cost-effective digital advice solution. ...

Super fund satisfaction takes hit

JAMIE WILLIAMSON  |  WEDNESDAY, 12 OCT 2022
A survey of superannuation fund members found overall satisfaction has declined and more are considering changing funds. The latest CSBA FEAL Superannuation CX benchmarking report surveyed close to 5500 members from 20 super funds and found that customer ...

Advised Aussies better off on all fronts: Study

JAMIE WILLIAMSON  |  WEDNESDAY, 5 OCT 2022
... MYMAVINS, compared perceptions of unadvised and advised Australians, measuring quality of life, financial confidence, and satisfaction. It surveyed 406 advised consumers and 645 unadvised consumers. The study looked at a range of life measures and found ...

Financial literacy in Australia drops by almost 10%

CASSANDRA BALDINI  |  TUESDAY, 6 SEP 2022
... surveyed 575 women and 536 men aged from 18-90 years. The joint report titled: Financial Wellbeing and General Life Satisfaction in Australia revealed respondents answered 61.69% of the five financial literacy questions. The data suggests an almost 10% ...

APRA removes Westpac liquidity add-on

CASSANDRA BALDINI  |  THURSDAY, 1 SEP 2022
... completed a program to remediate findings from an independent review of Westpac's liquidity risk management to APRA's satisfaction. "APRA has acknowledged Westpac's improved liquidity risk management and confirmed we have satisfied the conditions for ...

Competition for adviser relationships fierce: Report

ANDREW MCKEAN  |  MONDAY, 15 AUG 2022
... investigation of the evolving technology needs of financial advisers, it was found that industry-wide, overall adviser satisfaction with platforms has fallen 67%, down from 72% in 2021 with advisers looking for more efficiency gains from providers. Lack ...

AZ NGA firms merge for growth

JAMIE WILLIAMSON  |  TUESDAY, 28 JUN 2022
... burden is much greater. This deal will free me to spend more time helping my clients, which gives me the most joy and satisfaction. It'll also allow more time to focus on winning new clients and growing the business."

Cbus, Hostplus take out customer satisfaction awards

CHLOE WALKER  |  WEDNESDAY, 8 JUN 2022
Cbus and Hostplus have taken out titles at Roy Morgan's annual Customer Satisfaction Awards. Cbus was awarded the Industry Superannuation Fund of the year, while Hostplus won Major Superannuation Fund of the Year. This was the first time either super ...

Class Trust adds lodgment functionality

JAMIE WILLIAMSON  |  FRIDAY, 6 MAY 2022
... administering for more than 185,000 entities on behalf of about 1600 firms, it said. "Our north star is to ensure the satisfaction of our users. As a result, we not only want to provide exceptional trust accounting and administration management software ...