Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 1 - 10 of 506 results for "satisfaction"

Advisers bolster client book amid compliance burden: CoreData

KARREN VERGARA  |  MONDAY, 10 AUG 2026
Financial advice practices are serving more clients, charging higher fees and reporting record levels of satisfaction with their licensees, despite the weight of compliance, according to CoreData. The average number of clients per practice has increased ...

Super funds failing on death benefit comms: SCA

RIDDHIMA TALWANI  |  MONDAY, 10 AUG 2026
... recently released a mystery shopping study of 20 major super fund call centres, which found on average, the customer satisfaction score did not clear 49.9%. This study examined how frontline service providers engaged with three customer enquiry scenarios ...

SMC questions SCA's 'mystery caller' report

RIDDHIMA TALWANI  |  WEDNESDAY, 5 AUG 2026
... to uplift service standards, and we can see that work starting to translate into higher rates of customer service satisfaction and fewer complaints, but there is always more to do."

Super funds fail customer service test: SCA

KARREN VERGARA  |  TUESDAY, 14 JUL 2026
... from Super Consumers Australia (SCA) reveals, which slapped the industry with an overall failing grade on customer satisfaction. The consumer advocacy body, together with Customer Service Benchmarking Australia (CSBA), conducted a mystery shopping study ...

Super funds to reap returns from $2.2bn biotech exit

RIDDHIMA TALWANI  |  TUESDAY, 7 JUL 2026
... companies through to commercialisation. The transaction is expected to close in the second half of 2026, subject to the satisfaction or waiver of customary closing conditions, including regulatory approvals. "Building biotech companies from early-stage ...

FEATURE | Member engagement | On the ball

KARREN VERGARA  |  TUESDAY, 23 JUN 2026
... Industry-wide Net Promoter Score (NPS) rose sharply, climbing 15 points from -19% in 2024 to -4% one year later. Member satisfaction also improved, edging up from 66% to 68%, with retail funds narrowing the gap on their industry fund counterparts, though ...

Lack of awareness impacts retirement satisfaction: TAL

MATTHEW WAI  |  THURSDAY, 11 JUN 2026
New research indicates that although around 90% of retirees selecting pension accounts or lifetime income streams were satisfied with their decision, less than two in five (38%) pre-retirees understood how those products work. The second edition of ...

HUB24 hires head of retail distribution

VINNY VUCAGO  |  FRIDAY, 8 MAY 2026
... alongside technology functionality and pricing. Recent industry research found service remains a key driver or adviser satisfaction, with poor support frequently cited as a reason advisers switch platforms. Taggart touched on his eagerness to contribute ...

Perpetual AUM falls by $8.3bn in March quarter

RIDDHIMA TALWANI  |  WEDNESDAY, 22 APR 2026
... the sale of Perpetual's wealth management business to Bain Capital, which was announced in March. "Subject to the satisfaction of conditions precedent, the sale is expected to complete later this calendar year, and we are progressing the various activities ...

Two fresh faces join legalsuper board

JAMIE WILLIAMSON  |  MONDAY, 13 APR 2026
... delivering strong, sustainable outcomes for members across the important metrics of investment performance, member satisfaction and service delivery excellence."
PREVIOUS
NEXT