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Showing 1 - 10 of 511 results for "satisfaction"

HNW clients value quality over fees: Praemium

VINNY VUCAGO  |  WEDNESDAY, 30 SEP 2026
... with their investments, compared with 64% of those without an adviser. Those receiving one-off advice recorded a 70% satisfaction rate. Trust appears to underpin the relationship, with financial advisers and wealth managers the most trusted financial ...

Trust emerges as key drivers of super fund loyalty

VINNY VUCAGO  |  FRIDAY, 11 SEP 2026
... enquiries about contributions, insurance and consolidation have increased year on year. Members also reported high satisfaction across most enquiry categories, including an 89% satisfaction rate for contributions. Complaints and disputes were a notable ...

Super trustee business dents Equity Trustees' FY26 results

MATTHEW WAI  |  THURSDAY, 27 AUG 2026
... and continued benefits from its integrated operating model and technology platform," Equity Trustees said. "Client satisfaction improved during the year, with further enhancements planned for FY27 including the launch of a client portal, a unified payments ...

Centrepoint takes control of QLD advice group

VINNY VUCAGO  |  THURSDAY, 27 AUG 2026
... have underpinned the business's success." The acquisition is expected to be complete on 1 September 2026, subject to satisfaction of transaction conditions.

Advised clients more satisfied despite heightened costs: Report

MATTHEW WAI  |  TUESDAY, 25 AUG 2026
... 'excellent' value, up from 84% in the year before. The value of advice is also represented by the surge in client satisfaction, with 33% rating their adviser a full mark (10/10), despite the heightened cost of seeking advice. Honeycomb Strategy ...

Advisers bolster client book amid compliance burden: CoreData

KARREN VERGARA  |  MONDAY, 10 AUG 2026
Financial advice practices are serving more clients, charging higher fees and reporting record levels of satisfaction with their licensees, despite the weight of compliance, according to CoreData. The average number of clients per practice has increased ...

Super funds failing on death benefit comms: SCA

RIDDHIMA TALWANI  |  MONDAY, 10 AUG 2026
... recently released a mystery shopping study of 20 major super fund call centres, which found on average, the customer satisfaction score did not clear 49.9%. This study examined how frontline service providers engaged with three customer enquiry scenarios ...

SMC questions SCA's 'mystery caller' report

RIDDHIMA TALWANI  |  WEDNESDAY, 5 AUG 2026
... to uplift service standards, and we can see that work starting to translate into higher rates of customer service satisfaction and fewer complaints, but there is always more to do."

Super funds fail customer service test: SCA

KARREN VERGARA  |  TUESDAY, 14 JUL 2026
... from Super Consumers Australia (SCA) reveals, which slapped the industry with an overall failing grade on customer satisfaction. The consumer advocacy body, together with Customer Service Benchmarking Australia (CSBA), conducted a mystery shopping study ...

Super funds to reap returns from $2.2bn biotech exit

RIDDHIMA TALWANI  |  TUESDAY, 7 JUL 2026
... companies through to commercialisation. The transaction is expected to close in the second half of 2026, subject to the satisfaction or waiver of customary closing conditions, including regulatory approvals. "Building biotech companies from early-stage ...
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