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Showing 31 - 40 of 501 results for "satisfaction"

ASIC turns spotlight on direct life sales

KARREN VERGARA  |  TUESDAY, 19 AUG 2025
... pay practices by enhancing quality assurance processes, and by linking sales staff pay to compliance and customer satisfaction measures. Insurers must also apply consistent quality standards to retention calls and streamlining cancellation processes ...

ASIC calls out super 'leaders and laggards'

ELIZA BAVIN  |  THURSDAY, 14 AUG 2025
... services. Trustees are highly competitive on fees. They're relatively competitive on returns. But there's a sizeable satisfaction gap on member services that's ultimately impacting member confidence," she said. "These numbers are a problem, but they're ...

APRA slaps $5.5m capital penalty on KeyInvest

MATTHEW WAI  |  TUESDAY, 5 AUG 2025
... same journey. "We look forward to continuing to work closely with APRA in the future to finalise this work to their satisfaction."

Financial services workers earn 12% pay rise

KARREN VERGARA  |  WEDNESDAY, 23 JUL 2025
... leaders are the happiest as some 75% of directors say they feel fairly paid and 72% of C-suite leaders report strong satisfaction. The most dissatisfied are early-career professionals as 49% of 25 to 29-year-olds and 42% of 30 to 39-year-olds complained ...

Lendlease acquires 175 Liverpool Street

KARREN VERGARA  |  WEDNESDAY, 16 JUL 2025
... focused on extending its pipeline of opportunities in Australia for FY28 and beyond," he said. Settlement is subject to satisfaction of conditions precedent. Over the last 12 months, Lendlease exited international construction operations in the US, UK ...

L1 Capital, Platinum seal merger deal

JAMIE WILLIAMSON  |  TUESDAY, 8 JUL 2025
... up a board position. "... We love investing, that's the best thing for clients and for us in terms of personal satisfaction," he said. Finally, when compared to other multi-boutiques in the market like Pinnacle and Fidante, Lamm said L1 Capital has ...

Legalsuper celebrates double digit returns

JAMIE WILLIAMSON  |  FRIDAY, 27 JUN 2025
... added that the returns come as the fund records some of its "strongest ever levels of membership growth and customer satisfaction ratings for our highly-personalised member service model."

SMC backs principles-based approach to corporate governance

ANDREW MCKEAN  |  MONDAY, 23 JUN 2025
... retail funds with nonequal representation boards. They also retain more members, indicating stronger member trust and satisfaction," she said. SMC noted that the top 10 performing super funds over the decade to 30 June 2024 were all profit-to-member ...

ESSSuper, UniSuper spearhead member satisfaction

KARREN VERGARA  |  MONDAY, 23 JUN 2025
ESSSuper and UniSuper lead the way for the significant increase in superannuation member satisfaction, a new survey from Investment Trends reveals. The 17th edition of the 2025 Super Member Engagement Report saw super funds' improved service strategies ...

Small industry super funds beat giants on trust, service, value

ANDREW MCKEAN  |  WEDNESDAY, 18 JUN 2025
... where small [industry] funds are vulnerable. Even though they have really high trust, really good service levels and satisfaction, they still have some of the highest consideration for switching. It's almost like the grass is always greener on the other ...