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Showing 31 - 40 of 506 results for "satisfaction"

FEATURE: Problem detected

MATTHEW WAI  |  THURSDAY, 18 SEP 2025
... details the importance of trust between clients and advisers, as it emerges as the single biggest driver of client satisfaction. "Building trust takes time, but more frequent, meaningful contact accelerates it. Most advisers (91%) still rely on in-person ...

PPS Mutual appoints new chair

ANGELIQUE MINAS  |  TUESDAY, 16 SEP 2025
... 54.8 in the Adviser Ratings Australian Financial Advice Landscape 2025 report and ranked first in six major adviser satisfaction categories, including trust, reputation, and client understanding.

Trust key to client satisfaction in advice: Report

MATTHEW WAI  |  FRIDAY, 29 AUG 2025
... - has introduced a new Value of an Adviser Index, which ranks the five components based on how they drive client satisfaction, with a higher score indicating greater influence. Expertise ranked first with an index score of 118, as appropriate asset allocation ...

Netwealth reports record FY25 results

MATTHEW WAI  |  THURSDAY, 21 AUG 2025
... functionality to maintain this advantage, driving platform scale, efficiency and, most importantly, high levels of customer satisfaction experienced by our clients," Netwealth said. Additionally, the platform also saw adviser numbers rise to 3971, up ...

Only half of advice practices report positive earnings: Investment Trends

MATTHEW WAI  |  WEDNESDAY, 20 AUG 2025
... specialists in other areas such as accountants and lawyers to broaden their services to better address client needs. Satisfaction with licensees has also rebounded soundly, with Net Promoter Scores (NPS) rising from +1% in 2024 to +11% in 2025. This ...

ASIC turns spotlight on direct life sales

KARREN VERGARA  |  TUESDAY, 19 AUG 2025
... pay practices by enhancing quality assurance processes, and by linking sales staff pay to compliance and customer satisfaction measures. Insurers must also apply consistent quality standards to retention calls and streamlining cancellation processes ...

ASIC calls out super 'leaders and laggards'

ELIZA BAVIN  |  THURSDAY, 14 AUG 2025
... services. Trustees are highly competitive on fees. They're relatively competitive on returns. But there's a sizeable satisfaction gap on member services that's ultimately impacting member confidence," she said. "These numbers are a problem, but they're ...

APRA slaps $5.5m capital penalty on KeyInvest

MATTHEW WAI  |  TUESDAY, 5 AUG 2025
... same journey. "We look forward to continuing to work closely with APRA in the future to finalise this work to their satisfaction."

Financial services workers earn 12% pay rise

KARREN VERGARA  |  WEDNESDAY, 23 JUL 2025
... leaders are the happiest as some 75% of directors say they feel fairly paid and 72% of C-suite leaders report strong satisfaction. The most dissatisfied are early-career professionals as 49% of 25 to 29-year-olds and 42% of 30 to 39-year-olds complained ...

Lendlease acquires 175 Liverpool Street

KARREN VERGARA  |  WEDNESDAY, 16 JUL 2025
... focused on extending its pipeline of opportunities in Australia for FY28 and beyond," he said. Settlement is subject to satisfaction of conditions precedent. Over the last 12 months, Lendlease exited international construction operations in the US, UK ...