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Showing 1 - 10 of 157 results for "Sorry"

ASX to pay $23m, admits misrepresentation over CHESS replacement

MATTHEW WAI  |  MONDAY, 15 JUN 2026
... previously made," Clarke said. "As the market operator and a steward of critical market infrastructure, our words matter. I am sorry ASX fell short. We recognise the impact this has on trust and confidence, and we take responsibility for the lessons ...

Westpac fined $26m for financial hardship neglect

KARREN VERGARA  |  WEDNESDAY, 27 MAY 2026
... notices. "Westpac acknowledges the court's decision. We again apologise to any customers who were affected. We are deeply sorry we let them down," a Westpac spokesperson said. "We self-reported these issues in 2022 and 2023 and to put things right, we've ...

Rest pays $40k over misleading statements

JAMIE WILLIAMSON  |  MONDAY, 29 SEP 2025
... service, and the experience of the impacted members clearly fell short of these expectations in this instance." "We are deeply sorry to these members for any inconvenience caused, and that our initial communications with respect to their insurance cover ...

ANZ fined $240m for bond trading, retail misconduct

KARREN VERGARA  |  MONDAY, 15 SEP 2025
... said: "Unfortunately, some of our failings occurred when our customers were at their most vulnerable. For this we are deeply sorry, and we are making changes to better support when they need us most." Matos will axe 3500 jobs across the bank, affecting ...

Perth man found guilty of $34m fraud

ELIZA BAVIN  |  MONDAY, 8 SEP 2025
... guilty of all 43 fraud charges totalling $34,332,453 relating to six investors. "Today's guilty verdicts mark the end of a sorry chapter that many of Marco's investors would rather forget," ASIC deputy chair Sarah Court said. "This result delivers justice ...

Cybercriminals attack major super funds

ANDREW MCKEAN  |  FRIDAY, 4 APR 2025
... response protocol. Nevertheless, she said this will be "very concerning" for impacted members, adding the fund is "very sorry this has happened." "We're in the process of contacting impacted members to work through what this means for them and provide ...

AustralianSuper under investigation for delayed death benefit payouts

ANDREW MCKEAN  |  THURSDAY, 6 FEB 2025
... saying the fund is committed to putting members first but conceded, "we don't always get everything right and we're sorry for that." Kerlin, however, added that AustralianSuper had identified cases where it took longer than the fund's internal ...

Super funds should focus on 'simple' advice: Jones

ELIZA BAVIN  |  FRIDAY, 6 DEC 2024
... some pretty basic questions about how they set themselves up for retirement, and the fund has got to say to them, 'I'm sorry, the law doesn't allow me to answer those questions' and they have to refer them off to a licensed financial adviser. ...

AustralianSuper to pay $4.2m for delayed claims handling

ELIZA BAVIN  |  THURSDAY, 21 NOV 2024
... affected. "AustralianSuper is committed to putting members first, but we don't always get everything right and we are sorry for that. When we become aware of an issue our priority is to resolve it and provide members and their beneficiaries with ...

ASIC sues Cbus over insurance claim delays: 'We're sorry'

ELIZA BAVIN  |  TUESDAY, 12 NOV 2024
... within 90 days. About 3600 death claims were impacted, 1946 of which took more than 12 months to be processed. "Cbus is sorry that delays have been experienced in the processing of insurance claims made by our members. Regrettably this has added to the ...
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