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Showing 41 - 50 of 157 results for "Sorry"

NAB chief executive and chair exit

KARREN VERGARA  |  THURSDAY, 7 FEB 2019
... the Royal Commission has brought to light in areas where we have not met customer expectations. Andrew and I are deeply sorry for this," Henry said. The decision to leave is not made in reaction to any specific event, Henry said, but more broadly looking ...

Royal Commission on social media: Former Treasurer weighs in

HARRISON WORLEY  |  FRIDAY, 10 AUG 2018
... been confronted at the Royal Commission with examples of where we have failed to serve our customers with honour. I'm sorry. And my commitment is that we will learn and get better, so we can once again be a bank you respect and trust. pic.twitter.com/yMGq7icgVu ...

NAB CEO apologises over super failures

HARRISON WORLEY, DARREN SNYDER  |  FRIDAY, 10 AUG 2018
... chief executive said it was clear the banking and wealth management group had not met the standard it expects. "And I'm sorry for that," Thorburn said. "It's clear in these cases and in others, that we failed you. "When we make a mistake, we ...

Fidelity to launch active ETFs

ALEX BURKE  |  THURSDAY, 26 APR 2018
... deliver a leaf blower to me on Tuesday, so I rang them. They know my name, they know my account number, they say they're sorry and they give me a voucher and tell me it'll come on Thursday. Compare that to getting a phone line in: how many times have ...

Chief economist update: The Fed's force is with us

BENJAMIN ONG  |  FRIDAY, 9 FEB 2018
... Street has hit painters - correction territory - that'll clear the way for the resumption of no holds barred buy orders. Sorry to disappoint, but with the VIX index closing at a reading of 33.46 - the highest since August 2015 - there'll be some more ...

Advisers can transform tragedy

DARREN SNYDER  |  MONDAY, 16 OCT 2017
... than first planned "but it still can be a good one." She said advisers might consider avoiding cliche lines such as 'I'm sorry' or 'I can't imagine what you're going through' because these are likely to push clients away. A common question she asks support ...

ASIC targets NAB super after compliance breakdown

ALEX BURKE  |  THURSDAY, 2 FEB 2017
... customers, and we did provide equivalent or better outcomes for customers. However, we didn't execute the change well and we're sorry to those customers affected." However, According to Australian Institute of Superannuation Trustees executive manager ...

Mercer principal joins IMCA board

JAMIE WILLIAMSON  |  THURSDAY, 1 DEC 2016
... Melbourne. "We are grateful for the contribution made by the retiring directors during their term on the board and we are sorry that they have decided to retire. But new roles and new responsibilities bring additional pressures and we understand that ...

Shadow Treasurer slams governance bill

DARREN SNYDER  |  WEDNESDAY, 23 NOV 2016
... to the error that the government is trying to fix. And to put banks as the golden objective in terms of governance, I'm sorry but it doesn't pass the commonsense test," Bowen said. He said the Opposition will support the government's latest super reform ...

CommInsure under fire again

JAMIE WILLIAMSON  |  TUESDAY, 4 OCT 2016
... claims officer and it is regrettable that the incorrect explanation for the decline of the policy was given. We are very sorry for the distress this may have caused... Given these circumstances we will review the death benefit claim." However, CBA was ...