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Showing 1 - 10 of 36 results for "Service Quality"

Life insurance complaints drop 24%

KARREN VERGARA  |  WEDNESDAY, 25 OCT 2023
... stood at 13%, while complaints about incorrect premiums made up 11%. Many complainants concurred that insurers' service quality has deteriorated in the last year, decreasing by 31%. AFCA issued a stern warning to life insurance firms, saying that many ...

AFCA tallies up COVID-19 complaints

JAMIE WILLIAMSON  |  FRIDAY, 12 MAY 2023
... 1463, and general denial of a claim accounted for 1454. Delays in claims handling resulted in 1286 complaints, and service quality led to 1162. By state, most complaints were lodged by people living in New South Wales (30%), followed closely by Victorians ...

First Super: Merger pressure fizzles out

ELIZABETH FRY  |  FRIDAY, 7 OCT 2022
... "guardrails" include the performance test and the heat maps. To those, he wants to add a third guardrail which is service quality. "Being kept on hold by a contact centre for hours isn't an acceptable service," he says. Watson feels that First Super ...

Latest AFCA data shows big shifts in complaints

JAMIE WILLIAMSON  |  WEDNESDAY, 20 JUL 2022
... from 109 in FY21 to 437 in FY22. On the investments and advice front, the second most complained about issue was service quality which had 570 complaints. However, this was down on FY21 which saw 674 complaints about the same thing. There were 332 complaints ...

TAL wins life company award for 2021

KARREN VERGARA  |  THURSDAY, 17 MAR 2022
... year. TAL also won the Overall Platinum and Income Protection categories. NEOS Life took home four awards for Service Quality, Trauma, Underwriting and Business Support. AIA Australia also swept four categories: Claims, Short-Term Income Stream, Annuity ...

Big four bank complaints drop

ANNABELLE DICKSON  |  THURSDAY, 7 OCT 2021
... 17,593 of the total 42,261 bank complaints. The top five complaints received were due to unauthorised transactions, service quality, default listing, failing to respond to request for assistance and incorrect fees or costs. Over half were resolved at ...

Life Company of the Year named

ANNABELLE DICKSON  |  THURSDAY, 18 MAR 2021
... the benchmarking research for life insurance, annuity and investment bond product awards. AIA Australia won the Service Quality Award while TAL's Accelerated Protection Life Insurance Plan took out the award from term life/total permanent disability ...

AFCA sees 14% rise in complaints

ELIZA BAVIN  |  THURSDAY, 2 JUL 2020
... against funds for delays in claim handling, followed by 753 for being charged incorrect fees/costs and 648 for poor service quality. Most COVID-19-related complaints were about general insurance claims, at 1813, with more than 1500 of these being travel ...

SMSF Association chair gets new gig

ELIZABETH MCARTHUR  |  WEDNESDAY, 11 MAR 2020
... co-founder of Cavendish, Andrew also understands what it takes to grow and change a business without compromising on service quality." "Chairing the SMSF Association and independently consulting to Heffron for the last 12 months has made me realise there ...

Life Company of the Year crowned

ELIZABETH MCARTHUR  |  FRIDAY, 15 NOV 2019
... provider of the year, AIA won for term life and total and permanent disability cover and Zurich was recognised for service quality and best BDM team. BT Financial Group cleaned up in the Consumer Choice categories, with head of claims Neil Borthwick ...
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