Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 1 - 10 of 45 results for "Service Quality"

HUB24 hires head of retail distribution

VINNY VUCAGO  |  FRIDAY, 8 MAY 2026
... relationships with advisers and improving client outcomes. The move comes as platform providers increasingly compete on service quality and adviser support, alongside technology functionality and pricing. Recent industry research found service remains ...

Platform cybersecurity, service quality now advisers' deciding factors

MATTHEW WAI  |  FRIDAY, 27 FEB 2026
A new report revealed an uplift in adviser expectations across functionality, service and security from their platform providers. The Investment Trends' 2025 Platform Competitive Analysis and Benchmarking Report reflected a more demanding assessment ...

FEATURE: Fund admin | Tight Ship

KARREN VERGARA  |  FRIDAY, 24 OCT 2025
... issue among members, reaching a staggering 1730, which was well ahead of account administration errors at 746 and service quality at 602. Trustees have 30 days for initial resolutions, 45 days for other complaints, and 90 days for death benefit distribution ...

Complaints still too high: AFCA annual review

ANGELIQUE MINAS  |  THURSDAY, 23 OCT 2025
... about these products, with the most common issues cited being credit enquiries, unauthorised transactions and service quality. The report showed AFCA received 34,231 general insurance complaints, which is a 17% increase from the previous period. The ...

Advisers seek investment philosophy, performance in managed accounts provider

KARREN VERGARA  |  WEDNESDAY, 23 APR 2025
... respondents being satisfied or extremely satisfied with their managed account provider, indicating broad approval of service quality. "In addition, managed accounts are demonstrating their value to advice businesses, with 92% of advisers reporting time ...

MUFG Pension & Market Services awards tech mandate

KARREN VERGARA  |  WEDNESDAY, 15 JAN 2025
... administration and technology services. By combining forces, we aim to reshape the industry and set new benchmarks for service quality and innovation," Singh said. GESB recently announced it renewed its superannuation administration services mandate ...

Half of advice, super complaints result in no remedy

ELIZA BAVIN  |  WEDNESDAY, 4 DEC 2024
... AFCA were unauthorised transactions, delay in insurance claim handling, disputes over insurance claim amounts, service quality, and 'other' types of scams.

UK regulators propose framework for workplace pension schemes

ANDREW MCKEAN  |  FRIDAY, 9 AUG 2024
... schemes on "public metrics that demonstrate value," including not just costs, but investment performance, and service quality, in a bid to improve transparency. Pension schemes would be publicly rated as red, amber, or green, with poor performing ones ...

Super funds' IDR process weak, inadequate: AFCA

KARREN VERGARA  |  FRIDAY, 5 APR 2024
... said. Between June and December 2023, some 71% of cases that bypassed IDR related to delayed claims; 69% came from service quality issues; and 62% accounted for administration error complaints. Bypassing IDRs has consequently aggravated wait times in ...

Life insurance complaints drop 24%

KARREN VERGARA  |  WEDNESDAY, 25 OCT 2023
... stood at 13%, while complaints about incorrect premiums made up 11%. Many complainants concurred that insurers' service quality has deteriorated in the last year, decreasing by 31%. AFCA issued a stern warning to life insurance firms, saying that many ...
PAGE:
1
PREVIOUS
NEXT