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Showing 11 - 20 of 37 results for "Service Quality"

Life Company of the Year crowned

ELIZABETH MCARTHUR  |  FRIDAY, 15 NOV 2019
... provider of the year, AIA won for term life and total and permanent disability cover and Zurich was recognised for service quality and best BDM team. BT Financial Group cleaned up in the Consumer Choice categories, with head of claims Neil Borthwick ...

TAL goes back-to-back at AFA awards

HARRISON WORLEY  |  MONDAY, 18 MAR 2019
... innovation award for its deferred lifetime annuity. Zurich was recognised for its service capabilities, winning the service quality award, while AIA's Priority Protection Life Cover Plan saw the insurer take out the term life/TPD category. The trauma ...

TAL named top life insurer for 2017

DARREN SNYDER  |  FRIDAY, 16 MAR 2018
... awarded the Strategic Insight/AFA Overall Platinum Life Company of the Year. Earlier in the night TAL won the Service Quality Award which covers new business and underwriting services, claims services and business support services. The insurer also picked ...

Industry veteran acquires SMSF administrator

JAMIE WILLIAMSON  |  TUESDAY, 6 FEB 2018
... is because their bureaucracy invariably hampers effective communication between teams. We will never sacrifice service quality for growth, neither will we seek to cut costs by hiring inexperienced staff or outsourcing jobs offshore," he said. He added ...

BT Financial Group wins Life Company of the Year

ALEX BURKE  |  FRIDAY, 10 MAR 2017
... amounts available to meet solvency; product feature strength, based on more than 90 product features; overall service quality; premium rates relative to competitors; and market strength, based on sales, market share and growth over the past three years. ...

ANZ COO departs in management restructure

ALEX BURKE  |  THURSDAY, 8 SEP 2016
... has built a strong regional team and an approach to technology and operations which has significantly improved service quality for customers as well as delivering consistent productivity gains. "I understand Alistair's desire to further his international ...

Inappropriate advice drives disputes

KERRIE SYDEE  |  TUESDAY, 6 SEP 2016
... incorrect fees/costs (15%). The top issues for industry funds were failure to follow instructions/agreement (22%) and service quality (20%). The annual review showed FOS had reduced the average time taken to resolve disputes by one third in 2015-16 ...

Energy Super selects group insurer

MARK SMITH  |  MONDAY, 5 SEP 2016
... speed up claims management for members which will enable us to drive and deliver on our members' expectations of service quality and responsiveness. "MLC Life Insurance's philosophy naturally complements our beliefs, and we're thrilled to be working ...

SMSFs warrant PC review inclusion

DARREN SNYDER  |  WEDNESDAY, 3 AUG 2016
... well as to gather evidence on specific topics that have not been widely covered in past surveys - such as fund service quality, insurance coverage and fund/investment switching costs. The results could then be compared to past surveys as a validity check ...

BT awarded Life Company of the Year

DARREN SNYDER  |  FRIDAY, 4 MAR 2016
... Beddoes' Life Insurance Industry Performance Barometer. Award winners: Overall Platinum Award - BT Financial Group Service Quality Award - Zurich Term/TPD Award - TAL (Life Insurance Plan) Trauma Award - TAL (Critical Illness Premier Plan) Income Protection ...