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Showing 1 - 10 of 100+ results for "AFCA"

CSLR unfairly locks out some victims: Maurice Blackburn

ELIZABETH MCARTHUR  |  MONDAY, 16 AUG 2021
... under the scheme. The CSLR as it is drafted will only help consumers after the Australian Financial Complaints Authority (AFCA) has made a determination on their case. However, in AFCA's rules it is stated that it can only accept complaints that have ...

AFCA weeds out phony complaints

ELIZABETH MCARTHUR  |  FRIDAY, 30 JUL 2021
The Australian Financial Complaints Authority (AFCA) has made changes to its procedures to weed out complaints where the consumer didn't really suffer any financial harm. AFCA received feedback from financial institutions, particularly small to medium ...

Six new ombudsmen at AFCA

KARREN VERGARA  |  WEDNESDAY, 28 JUL 2021
... dispute resolution group Louise McAuliffe, and Westpac practice leader for business lending legal James Taylor will join AFCA's banking and finance unit as ombudsmen. They both join AFCA in September. BizCover head of legal, risk and compliance David ...

ASIC industry levy to increase

KARREN VERGARA  |  FRIDAY, 23 JUL 2021
... and listed securities advice sector has an "exemplary record as regards the handling of customer complaints". In the recent AFCA complaint statistics, just 0.6% of the total 80,833 complaints received during the period 1 October 2019 to 30 September ...

ASIC bans adviser, cancels AFSL

ANNABELLE DICKSON  |  THURSDAY, 22 JUL 2021
... Bevan is not fit or proper, having regard to his connection to a refusal or failure to give effect to a determination by AFCA. The AFSL was cancelled after Trade Wind FS failed to co-operate with the Australian Financial Complaints Authority (AFCA) and ...

FAR draft legislation released

KANIKA SOOD  |  MONDAY, 19 JUL 2021
... eligible consumers who have received a determination for compensation from the Australian Financial Complaints Authority (AFCA) which remains unpaid," Frydenberg and Hume said in the joint statement.

Superannuation complaints down 31%: AFCA

KANIKA SOOD  |  MONDAY, 5 JUL 2021
Member complaints about superannuation to AFCA fell 31% in the year ending 30 June 2021, after a spike in FY20 stemming from the early release of superannuation allowed during the pandemic. AFCA did not provide a breakdown of complaint types for superannuation ...

AFCA names human resources lead from ME Bank

KARREN VERGARA  |  FRIDAY, 18 JUN 2021
The Australian Financial Complaints Authority (AFCA) has appointed a human resources lead, who is currently an executive at ME Bank. Paul Kearney joins AFCA as executive general manager of people and culture on July 5. Kearney has been ME Bank's general ...

Life Code Compliance Committee chair named

ANNABELLE DICKSON  |  TUESDAY, 8 JUN 2021
The Financial Services Council and AFCA have jointly appointed Jan McClelland as chair of the Life Code Compliance Committee (LCCC). McClelland has extensive board experience and is currently deputy chancellor at the University of New England, chair ...

AFCA names two lead ombudsmen

ANNABELLE DICKSON  |  MONDAY, 31 MAY 2021
The Australian Financial Complaints Authority (AFCA) has appointed two lead ombudsmen for insurance and small business, hiring from ASIC and Westpac. Emma Curtis has been appointed as lead ombudsman, insurance and Suanne Russell joined as lead ombudsman ...
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