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Showing 1 - 10 of 100+ results for "AFCA"

AFCA names human resources lead from ME Bank

KARREN VERGARA  |  FRIDAY, 18 JUN 2021
The Australian Financial Complaints Authority (AFCA) has appointed a human resources lead, who is currently an executive at ME Bank. Paul Kearney joins AFCA as executive general manager of people and culture on July 5. Kearney has been ME Bank's general ...

Life Code Compliance Committee chair named

ANNABELLE DICKSON  |  TUESDAY, 8 JUN 2021
The Financial Services Council and AFCA have jointly appointed Jan McClelland as chair of the Life Code Compliance Committee (LCCC). McClelland has extensive board experience and is currently deputy chancellor at the University of New England, chair ...

AFCA names two lead ombudsmen

ANNABELLE DICKSON  |  MONDAY, 31 MAY 2021
The Australian Financial Complaints Authority (AFCA) has appointed two lead ombudsmen for insurance and small business, hiring from ASIC and Westpac. Emma Curtis has been appointed as lead ombudsman, insurance and Suanne Russell joined as lead ombudsman ...

ASIC cancels AFSLs

ANNABELLE DICKSON  |  TUESDAY, 25 MAY 2021
... financial services licences (AFSL) of two providers for failing to lodge audited financial accounts and failing to maintain an AFCA membership. Victorian-based financial services provider and mortgage broker Direct My Wealth Pty Ltd and Robert Bayntun ...

ASIC bans Theta managing director

KARREN VERGARA  |  MONDAY, 17 MAY 2021
... the process of folding, having appointed Worrells Solvency and Forensic Accountants as its administrator. In August 2020, AFCA determined a compensation of amount of just $118,957.60 for the victims. Marie's banning is recorded on ASIC's Financial ...

AFCA welcomes new chair

KARREN VERGARA  |  MONDAY, 17 MAY 2021
... chair of the Australian Financial Complaints Authority, replacing Helen Coonan. John Pollaers is the new independent chair of AFCA, replacing Coonan, whose tenure comes to an end this month. Coonan announced at AFCA's November 2020 annual general meeting ...

FPA launches file note guidance

ELIZABETH MCARTHUR  |  MONDAY, 26 APR 2021
... apps that can capture client communications using video or audio recording and convert it to text. "Through our work with AFCA, the importance of keeping meticulous file notes was identified as an area for improvement for financial planners," FPA chief ...

Government opens consultation on key advice reforms

JAMIE WILLIAMSON  |  MONDAY, 19 APR 2021
... applied by the FSCP. Advisers who fail to respond to a determination made by the Australian Financial Complaints Authority (AFCA) may also be referred. Details of any disciplinary action against an adviser by the FSCP may also be published on the ASIC ...

AFCA left toothless on Mayfair complaints

ELIZABETH MCARTHUR  |  MONDAY, 22 MAR 2021
... been left to their own devices, partly due to Mayfair not being a member of the Australian Financial Complaints Authority (AFCA). A spokesperson for AFCA told Financial Standard Mayfair is not a member and therefore the body cannot accept complaints ...

Banks still failing customers after Royal Commission

ELIZA BAVIN  |  TUESDAY, 16 MAR 2021
A review of Australian Financial Complaints Authority (AFCA) complaints data shows over 31,000 complaints have been made in the wake of the Royal Commission, according to CHOICE. Complaints around credit products revealed many customers have still been ...
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