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Search ResultsShowing 1 - 10 of 85 results for "AFCA"
AFCA creates new role
ANNABELLE DICKSON  |  TUESDAY, 4 AUG 2020
The Australian Financial Complaints Authority (AFCA) has appointed Campbell Daff to the newly created position of head of membership services. Daff has significant experience in the design and delivery of membership value and service propositions and ...
AFCA sees 14% rise in complaints
ELIZA BAVIN  |  THURSDAY, 2 JUL 2020
... dispute with their super fund, bank, insurer or financial firm lodged more than 80,000 complaints in the last 12 months, with AFCA securing $258.6 million in compensation and refunds direct to consumers. People made 80,546 complaints to AFCA between ...
ASIC cancels two AFSLs
ELIZA BAVIN  |  MONDAY, 1 JUN 2020
... registered managed investment schemes. Australian Golden Securities is required to maintain public indemnity insurance and AFCA membership for 12 months. ASIC said both companies can apply to the Administrative Appeals Tribunal for a review of its de ...
Complaints abound during COVID-19: AFCA
ELIZA BAVIN  |  THURSDAY, 28 MAY 2020
The Australian Financial Complaints Authority (AFCA) has received over 3180 COVID-19 related financial complaints since the pandemic was declared in March, with more than 600 directed at superannuation funds. Speaking to members at on online forum ...
QSuper not to appeal AFCA win
KANIKA SOOD  |  THURSDAY, 7 MAY 2020
The $110 billion superannuation fund has decided to not appeal a Federal Court order upholding an AFCA decision but says it creates further obligations for superannuation trustees. In April, QSuper's board appealed unsuccessfully to the Federal ...
Life insurers prepare for grilling
HARRISON WORLEY  |  FRIDAY, 24 APR 2020
... before the committee on Tuesday. The hearings will kick off with the Insurance Council of Australia, before moving on to AFCA, Allianz, ClearView and AIA. TAL Life - who is defending Federal Court proceedings brought against it by ASIC relating to a ...
Compliance worse than COVID-19
ALLY SELBY  |  THURSDAY, 23 APR 2020
... ill-equipped to deal with the momentum of change." The solution? "Consolidation of adviser obligations, shortening SoA endorsed by AFCA and ASIC for AFSLs to follow, maintain high education standards and a more level playing field (a review of current ...
MLC Life executive joins AFCA
HARRISON WORLEY  |  FRIDAY, 17 APR 2020
A member of MLC Life's leadership team has been appointed lead ombudsman for investments and advice at AFCA. A former industry super fund has also joined the body as lead ombudsman for superannuation. MLC Life Insurance chief of customer operation Natalie ...
QSuper board takes AFCA decision to court
KANIKA SOOD  |  THURSDAY, 16 APR 2020
QSuper has appealed against an AFCA decision favouring a member complaint seeking a refund on insurance premiums in the Federal Court. QSuper member Tommy Lam last year successfully complained to the Australian Financial Complaints Authority (AFCA) ...
AFCA extends complaints response time
ALLY SELBY  |  THURSDAY, 16 APR 2020
The Australian Financial Complaints Authority (AFCA) will provide a nine-day extension to consumers, small businesses and financial services firms to respond to complaints amid the COVID-19 crisis. The change comes into effect immediately and will apply ...
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