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Showing 91 - 100 of 195 results for "AFCA"

ASIC bans Theta managing director

KARREN VERGARA  |  MONDAY, 17 MAY 2021
... the process of folding, having appointed Worrells Solvency and Forensic Accountants as its administrator. In August 2020, AFCA determined a compensation of amount of just $118,957.60 for the victims. Marie's banning is recorded on ASIC's Financial ...

AFCA welcomes new chair

KARREN VERGARA  |  MONDAY, 17 MAY 2021
... chair of the Australian Financial Complaints Authority, replacing Helen Coonan. John Pollaers is the new independent chair of AFCA, replacing Coonan, whose tenure comes to an end this month. Coonan announced at AFCA's November 2020 annual general meeting ...

FPA launches file note guidance

ELIZABETH MCARTHUR  |  MONDAY, 26 APR 2021
... apps that can capture client communications using video or audio recording and convert it to text. "Through our work with AFCA, the importance of keeping meticulous file notes was identified as an area for improvement for financial planners," FPA chief ...

Government opens consultation on key advice reforms

JAMIE WILLIAMSON  |  MONDAY, 19 APR 2021
... applied by the FSCP. Advisers who fail to respond to a determination made by the Australian Financial Complaints Authority (AFCA) may also be referred. Details of any disciplinary action against an adviser by the FSCP may also be published on the ASIC ...

AFCA left toothless on Mayfair complaints

ELIZABETH MCARTHUR  |  MONDAY, 22 MAR 2021
... been left to their own devices, partly due to Mayfair not being a member of the Australian Financial Complaints Authority (AFCA). A spokesperson for AFCA told Financial Standard Mayfair is not a member and therefore the body cannot accept complaints ...

Banks still failing customers after Royal Commission

ELIZA BAVIN  |  TUESDAY, 16 MAR 2021
A review of Australian Financial Complaints Authority (AFCA) complaints data shows over 31,000 complaints have been made in the wake of the Royal Commission, according to CHOICE. Complaints around credit products revealed many customers have still been ...

Remediation services profiting from Royal Commission failures

ELIZABETH MCARTHUR  |  THURSDAY, 11 MAR 2021
... course, they can do this for free. If their concerns aren't adequately addressed, they can also seek redress through AFCA, again, for free." AFCA said it is not necessary for individuals to be represented by third parties in order to access remediation. ...

Pandemic boosts scam complaints

ANNABELLE DICKSON  |  THURSDAY, 11 MAR 2021
... the number of scam-related financial complaints, according to new data from the Australian Financial Complaints Authority (AFCA). AFCA's half-year statistics revealed scam-related complaints made up 23% of the 34,047 new complaints in the six months ...

Review of AFCA underway

ELIZABETH MCARTHUR  |  MONDAY, 22 FEB 2021
... Financial Complaints Authority, asking for stakeholder feedback. The review will be conducted by Treasury, aiming to test whether AFCA is operating effectively and achieving its objectives. The terms of reference consider how AFCA is delivering against ...

AFCA chair under fire

ELIZABETH MCARTHUR  |  THURSDAY, 18 FEB 2021
... far from over, and now scrutiny has turned to executive chair Helen Coonan - with some suggesting she should resign from AFCA before her term as chair ends in May. Today Crown announced that Coonan will be paid an extra $1.8 million, after stepping in ...