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| | | ... Bond Award and Futurity Investment Group received the Education Bond Award. Futurity also won the Adviser Support Award, Customer Service Award and Innovation Award. TAL Life was the winner of the Overall Direct Life Insurance Excellence Award, also ... |
| | | | ... annuities into sharper competition with other defensive assets such as term deposits. At the time, Challenger's chief customer officer Stuart Kingham said: "It reflects Challenger's ability to offer competitive rate annuities, in an environment where ... |
| | | | ANZ has been ordered to pay a $25 million penalty for failing to provide banking customers with promised benefits for about two decades. The Breakfree package was introduced in 2003 and was offered with several ANZ products including home loans, credit ... |
| | | | ASIC is appealing the Federal Court's ruling in its conflicted remuneration case against Commonwealth Bank and Colonial First State. The case related to the Essential Super product, with ASIC alleging the two entities breached conflicted remuneration ... |
| | | | In an interview with Financial Standard, independent economist Chris Richardson said the Treasurer has two big and difficult problems on his hands, the first being gas prices and the other the National Disability Insurance Scheme. In delivering the ... |
| | | | CommSec and AUSIEX will pay the largest penalty ever handed down for breaches of Market Integrity Rules. CommSec has been ordered to pay $20 million while AUSIEX will pay $7.12 million for systemic compliance failures over a nine-year period. In a case ... |
| | | | ... and employees to specialist support services. If applicable, insurers' policies should also include a commitment to the customer that their family and domestic violence situation will have no adverse effect on their claim. "The FSC has developed this ... |
| | | | ... him the absolute best." Hagger took on the role at the beginning of 2019, not long after leaving NAB where he was chief customer officer for more than a decade. His departure followed a grilling at the Royal Commission which resulted in him being personally ... |
| | | | ... transformation project, with this step aimed at turning FirstChoice into a digital-first operating model that delivers real-time customer interactions enabled by straight-through processing, integration with adviser software, and market leading portfolio ... |
| | | | ... lack of confidence are key drivers of attrition for fund managers, advisers have indicated their preference for reliable customer service and impactful communication, making it an important priority for providers to pro-actively engage with their clients ... |
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