Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 341 - 350 of 507 results for "satisfaction"

Planners in urgent need of better tech: research

LAURA MILLAN  |  TUESDAY, 15 JUL 2014
... they can be more efficient, but also showing their value to their clients in client reviews," Peker said. Overall satisfaction with software remained unchanged from the two previous years, at 3.5 or "Good." Midwinter's AdviceOS software received the ...

CBA unveils tougher adviser standards

LAURA MILLAN  |  MONDAY, 14 JUL 2014
... Perkovic said. Today, a balanced scorecard remuneration model values ongoing advice reviews, upfront advice, customer satisfaction and compliance. CBA has so far spent $25 million in the "supervision and monitoring of advisers." This includes online ...

CBA opens up compensation review to all advice clients

LAURA MILLAN  |  THURSDAY, 3 JUL 2014
... bank's planning businesses have changed and now take into consideration "ethical and proper behaviour and customer satisfaction." Reflecting on the bank's approach to the scandals and the Senate investigation, Narev admitted that "the business believed ...

Retail fund members most unsatisfied: Roy Morgan

JAMES FERNYHOUGH  |  WEDNESDAY, 2 JUL 2014
Retail funds continue to underperform industry funds when it comes to member satisfaction, but the gap is closing, according to the latest Roy Morgan research. The research found that 55.8% of industry fund members were satisfied with their fund's financial ...

Retail fund members most unsatisfied: Roy Morgan

JAMES FERNYHOUGH  |  WEDNESDAY, 2 JUL 2014
Retail funds continue to underperform industry funds when it comes to member satisfaction, but the gap is closing, according to the latest Roy Morgan research. The research found that 55.8% of industry fund members were satisfied with their fund's financial ...

CBA leads on client satisfaction despite planning scandals

LAURA MILLAN  |  TUESDAY, 27 MAY 2014
The scandals in Commonwealth Bank's (CBA) financial planning unit have not affected its clients' satisfaction, which is the highest of the big four banks. Clients rated their satisfaction with CBA advisers at 84.2% in the year to March 2014, a Roy Morgan ...

NAB CEO Clyne to retire

ALICE URIBE  |  THURSDAY, 3 APR 2014
... Personal Bank, grown our already strong position in business banking, and achieved material improvements in customer satisfaction and reputation. We have also worked methodically through our legacy issues while still making transformational change in ...

ASFA calls for consistent global regulatory standards

JAMES FERNYHOUGH  |  FRIDAY, 14 MAR 2014
... their retirement, and, increasingly, they will hold us accountable. "So we need to ask ourselves: how do we increase satisfaction, confidence, engagement and literacy? How do we ensure that we are convenient to deal with and deliver the best possible ...

High risk investors lose appetite for risk

JAMES FERNYHOUGH  |  WEDNESDAY, 12 MAR 2014
... invest in new equities or products compared to last year, jumping from 7% to 13.6%. CoreData also surveyed investor satisfaction with cash. Unsurprisingly given the low cash rate only one in five were satisfied or very satisfied. However, three in five ...

Nine in 10 Australians can't get no insurance satisfaction: survey

LAURA MILLAN  |  WEDNESDAY, 5 MAR 2014
Only a select few among working Australians are on top of their insurance needs, leaving the door wide open for financial advisers who have mastered the ins and outs of good insurance. Late last year, insurer Zurich surveyed 394 working Australians ...