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Showing 1 - 10 of 79 results for "External Dispute Resolution"

Trustees lack death benefit claims uplift urgency: ASIC

KARREN VERGARA  |  WEDNESDAY, 10 JUN 2026
... complaints about death benefit claims handling delays from the beginning of 2024 to the end of 2025. External dispute resolution (EDR) data also improved, with complaints about death benefit claims delays falling over 72% during the same period. But ...

InterPrac targets First Guardian victim, disputes AFCA ruling

KARREN VERGARA  |  FRIDAY, 15 MAY 2026
... very systems that was supposedly created to protect us." "What is the point of having a mandatory external dispute resolution scheme if financial firms can simply refuse to pay determinations and drag victims into Federal Court proceedings instead? That ...

AFCA names inaugural chief scams officer

MATTHEW WAI  |  THURSDAY, 26 MAR 2026
... systems so AFCA is ready for its next phase of growth and can deliver the best possible service." AFCA's external dispute resolution service will be a key component of the government's Scams Prevention Framework and introduces an expanded area of ...

AFCA membership extended for Shield, First Guardian-linked firms

KARREN VERGARA  |  WEDNESDAY, 4 MAR 2026
... role of liquidators." AFCA added it would be inappropriate to take steps that close off access to external dispute resolution while the full extent of consumer harm is still emerging as this would risk unfairly excluding impacted consumers. AFCA received ...

ASIC labels digital assets as financial products

MATTHEW WAI  |  THURSDAY, 30 OCT 2025
... the Corporations Act, AFCA said, which exempts some crypto or digital asset providers from the AFCA external dispute resolution scheme, despite some having chosen to become voluntary members. AFCA lead ombudsman for investment and advice Shail Singh ...

ASIC to release IDR and reportable situations data

ELIZA BAVIN  |  FRIDAY, 26 SEP 2025
... regulator said this approach aligns with and will complement the existing publication of firm-level external dispute resolution (EDR) data by the Australian Financial Complaints Authority (AFCA). ASIC is set to publish the RS dashboard in October, in ...

Hostplus' AFCA complaint response times lag

ELIZA BAVIN  |  MONDAY, 16 DEC 2024
... January and June 2024, Hostplus worked closely with members to resolve 155 complaints through the AFCA external dispute resolution process. In 92.9% (144) of these cases, the resolution confirmed that the processes followed and decisions made were appropriate ...

AFCA completes independent review of operations

ELIZA BAVIN  |  MONDAY, 9 DEC 2024
... to the 2021 Independent Review of its operations. AFCA said the work had redefined its approach to external dispute resolution. The Independent Review Response Program, launched in response to 13 recommendations of the 2021 Independent Review of AFCA ...

AFCA consults on superannuation life insurance disputes

ANDREW MCKEAN  |  TUESDAY, 10 SEP 2024
... is seeking feedback on how it approaches dealing with common life insurance related complaints. The external dispute resolution company is specifically consulting on two draft approach documents for "key areas" in superannuation: the new approach to ...

FSC releases new standard on scam mitigation

ELIZA BAVIN  |  MONDAY, 1 JUL 2024
... policies that relate to the resolution of customer complaints as they relate to both internal and external dispute resolution forums. The Standard comes into effect today, July 1, for voluntary compliance, with full compliance required from 1 July 2026 ...
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