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Showing 1481 - 1490 of 5293 results for "customer"

OnePath takes over group insurance mandate

KARREN VERGARA  |  WEDNESDAY, 21 OCT 2020
... to the fore. "But core to our promise as an insurer is to provide coverage that's appropriate to the needs of our customer segments, and to provide support in any way possible at claim time. Cover for concussion is important for this group and we ...

NAB to pay $15m for Royal Commission case study

ELIZABETH MCARTHUR  |  MONDAY, 19 OCT 2020
... took place through NAB's "introducer program" whereby a third-party introducer could "spot and refer" a potential customer to NAB in exchange for a commission if the customer signed up to a NAB loan. All the introducers had to do to earn their commission ...

Acting AMP Australia chief joins FSC board

ELIZABETH MCARTHUR  |  MONDAY, 19 OCT 2020
... became chief executive in February 2019. He has also held positions with AMP New Zealand as general manager marketing and customer sales, director of advice and sales and director of retail financial services. In August 2020, Blair was appointed acting ...

Derivatives issuer cops $75m penalty

ELIZA BAVIN  |  MONDAY, 19 OCT 2020
The Federal Court has imposed a $75 million penalty on OTC derivative issuer AGM Markets and former authorised representatives OT Markets and Ozifin. AGM was ordered to pay $35 million, while OTM and Ozfin have each been ordered to pay $20 million. ...

BT cuts Wealth Connect

ALLY SELBY  |  FRIDAY, 16 OCT 2020
... announced general advice will no longer be delivered by Wealth Connect and its team of 50, and will instead transition to its customer relations team. The strategy shift would see the role of Wealth Connect national manager of super, platforms and investments ...

Retail super fund scores best customer service nod

KARREN VERGARA  |  FRIDAY, 16 OCT 2020
... the top. Colonial First State has regained the top spot in the Forrester Research's 2020 Australia Superannuation Customer Experience Index for its ability to provide members "effective, easy and emotionally positive experiences". Sunsuper came in ...

Australian Unity launches new fund

ELIZA BAVIN  |  THURSDAY, 15 OCT 2020
Australian Unity has launched the Australian Unity Future of Healthcare Fund aiming to increase the wellbeing of all Australians by investing in the future healthcare needs of the community. Australian Unity said the "first of its kind" fund will invest ...

Chief economist update: Money buys happiness

BENJAMIN ONG  |  THURSDAY, 15 OCT 2020
Happy consumer makes the economy grow stronger. The result of the latest Westpac-Melbourne Institute consumer sentiment survey disproves the aged-old adage that "money doesn't buy happiness". Australian consumer sentiment surged by 11.9% to a reading ...

Westpac consolidates international operations

JAMIE WILLIAMSON  |  WEDNESDAY, 14 OCT 2020
Following a comprehensive review, Westpac is choosing to hone its focus on Australia and New Zealand, consolidating its international operations into just three branches. Having reviewed its Asia, Europe and US businesses, Westpac will now move forward ...

BOQ sells insurance business

ELIZA BAVIN  |  WEDNESDAY, 14 OCT 2020
... includes meeting the continued obligations of policyholders," Frazis said. "The divestment enables us to focus on our niche customer segments while simplifying out business model." Farmcove managing director Matt Lancaster said the company is looking ...