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Showing 121 - 130 of 1018 results for "Communications"

Poor policy administration sees MLC Life pay $22m

JAMIE WILLIAMSON  |  FRIDAY, 19 MAY 2023
... definitions were outdated and should be amended. Finally, MLC Life used a system called Eclipse which provided communications to customers but was configured by the life insurer to manually suppress automated communications to certain customers. The ...

Super fund members eye change

ANDREW MCKEAN  |  FRIDAY, 12 MAY 2023
... of importance. "Members of funds that are undergoing a merger are appreciative of the way their fund has handled communications of a transactional nature. The missing piece appears to be articulating the value-to-members of these mergers," Guiamatsia ...

HUB24 strengthens education capabilities

CHLOE WALKER  |  THURSDAY, 11 MAY 2023
... outcomes for advisers and their clients, including creating cost efficiencies. HUB24 head of group marketing and communications Anne McDonnell said the platform is delighted to be continuing its support of Striver, providing education to the next generation ...

ASIC warns super funds on member communication failure

KARREN VERGARA  |  WEDNESDAY, 12 APR 2023
... commissioner Danielle Press warned trustees that fail the performance test need to get the balance right in their communications and "need to be transparent and factual about the performance of the failed product". Some common shortfalls included funds ...

Taskforce exposes rising dangers for retail investors

ANDREW MCKEAN  |  FRIDAY, 31 MAR 2023
... fraud and scams, as the digitalisation of financial services has made it easier for fraudsters to spread false communications and evade detection. Fraudsters now exploit traditional methods alongside novel forms of crypto-asset or technology-based fraud ...

Still work to be done on group insurance: ASIC

JAMIE WILLIAMSON  |  WEDNESDAY, 22 MAR 2023
... some members were not pursuing claims due to the handling processes being too onerous, and found that trustees' communications and processes did not make it easy for members to understand their cover or any changes to it. On the design of insurance offerings ...

Super funds are lousy at communications: Strategist

CHLOE WALKER  |  TUESDAY, 21 MAR 2023
Marketing strategist Toby Ralph says super funds must overhaul their member communications, as the days of arranging cohorts by demographic are long gone. Addressing the crowd at the Conference of Major Superannuation Funds (CMSF) in Melbourne, Ralph ...

State Super welcomes new board member

CASSANDRA BALDINI  |  FRIDAY, 17 MAR 2023
... Costa is currently the assistant secretary of Unions NSW, where his responsibilities include managing the union's communications and digital team as well as its research and industrial strategy. Prior to his role at Unions NSW, he worked as an industrial ...

Invest Blue trials nine-day fortnight for advisers

CASSANDRA BALDINI  |  MONDAY, 13 MAR 2023
... operating from different offices or from home. We have established operational rhythms, data analytics tools and clear communications including daily team huddles, which can be done physically or virtually." According to the World Health Organisation ...

MAX Awards 2023: Nominations open

CASSANDRA BALDINI  |  TUESDAY, 21 FEB 2023
... awards recognised 137 finalists. On the night some of the winners included BNP Paribas Asset Management marketing communications and brand manager Renee Kaesler who took home marketing executive of the year. Betashares was awarded for marketing team ...