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Showing 1 - 10 of 49 results for "Service standards"

Centrepoint Alliance to acquire Brighter Super's advice book

ANDREW MCKEAN  |  WEDNESDAY, 16 APR 2025
... support for members. "We selected Financial Advice Matters because of its strong alignment with our values, high service standards, and presence in the communities where our members live and work," O'Donoghue said. "Our members will truly benefit ...

Paying more fees doesn't speed up superannuation death benefit payouts

ANDREW MCKEAN  |  THURSDAY, 10 APR 2025
... a complicated process while mourning, and "denied access to money they're entitled too," some suggested poor service standards are a consequence of super fund's fees being slashed to the bone. It's been mooted that years of policy-driven fee cuts have ...

Jones calls out super sector, hints at more reform

ELIZA BAVIN  |  THURSDAY, 20 MAR 2025
... on the reforms the Albanese government has already rolled out, Jones said it was just the beginning. "The new service standards that we will be working on will be designed to focus on those issues of insurance claim handling and member communication ...

AustralianSuper sued over death benefit delays

JAMIE WILLIAMSON  |  WEDNESDAY, 12 MAR 2025
... the crosshairs of the government. Earlier this year, Treasury announced it would introduce mandatory minimum service standards for all large APRA-regulated funds. These include the timely and compassionate handling of death benefits, fair and efficient ...

Insurance through superannuation stages a comeback

ANDREW MCKEAN  |  TUESDAY, 4 MAR 2025
... be under greater pressure without these levels of cover," Delahunty said. The research paper also noted that service standards have been under the spotlight, particularly the time superannuation funds take to process and pay out insurance benefits. Financial ...

Industry fund insurance bungle adds fuel to mounting outrage

ANDREW MCKEAN  |  THURSDAY, 13 FEB 2025
... month, treasurer Jim Chalmers and outgoing assistant treasurer Stephen Jones announced new mandatory minimum service standards for all large APRA-regulated superannuation funds. Billed as a push to improve member outcomes and how funds engage with their ...

Minimum service standards for super funds welcomed

ELIZA BAVIN  |  WEDNESDAY, 29 JAN 2025
Treasurer Jim Chalmers and Assistant Treasurer Stephen Jones announced new mandatory minimum service standards for all large APRA-regulated superannuation funds. Chalmers said the reforms will improve member outcomes and how funds engage with their ...

Hostplus' AFCA complaint response times lag

ELIZA BAVIN  |  MONDAY, 16 DEC 2024
Hostplus published its inaugural Service Standards Report, aimed at improving transparency and accountability, with hopes other funds will follow suit. Hostplus chief executive David Elia said the report provides a comprehensive view of the volume ...

Super lobbies call for death benefit reforms

ELIZA BAVIN  |  THURSDAY, 14 NOV 2024
... superannuation fund. "Our members from across the superannuation ecosystem recognise consumer expectations of service standards have not always been met," Delahunty said. SMC chief executive Misha Schubert mirrored Delahunty's remarks, acknowledging ...

Committee calls for 'sick agency' ASIC to be split in half

JAMIE WILLIAMSON  |  THURSDAY, 4 JUL 2024
... data related to the handling of reports of alleged misconduct be transparently reported to the public, and that service standards be introduced so that those reporting possible misconduct receive timely information as to the tangible actions taken in ...
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