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Showing 1 - 10 of 55 results for "Service standards"

Super funds get ahead of proposed minimum service standards: KPMG

KARREN VERGARA | TUESDAY, 19 MAY 2026

... new report from KPMG finds superannuation funds are getting ahead for the government's proposed minimum service standards set for 2028, including embedding better accountability for service outcomes in their processes following a debacle of administration ...

Macquarie sells stake in US utility provider

RIDDHIMA TALWANI | TUESDAY, 28 APR 2026

... steward of Cleco over the past 10 years as the company has navigated both challenges, such as maintaining high service standards during COVID-19 and the hurricanes of 2020 and 2021, and better times such as the growth phase the region has seen over the ...

Most read in 2025: Superannuation

ELIZA BAVIN | MONDAY, 22 DEC 2025

... welcomed Treasurer Jim Chalmers and former Assistant Treasurer Stephen Jones announced new mandatory minimum service standards for all large APRA-regulated superannuation funds. Chalmers said the reforms will improve member outcomes and how funds engage ...

Insurers' approaches reinforcing mental health stigma: Life CCC

MATTHEW WAI | TUESDAY, 16 SEP 2025

... The Life CCC monitors compliance with the Life Insurance Code of Practice and ensures that consistency in the service standards is maintained for consumers.

ASFA publishes new service standards on claims handling

ELIZA BAVIN | FRIDAY, 4 JUL 2025

ASFA has released a new ASFA Service Standard - Claims Handling in Superannuation: Insurance and Health Related Claims, which it said is a significant step forward in improving member outcomes. ASFA said the new standard was made to guide superannuation ...

ASIC reads the riot act to the super industry: Longo

ANDREW MCKEAN | FRIDAY, 13 JUN 2025

... thread of governance failures. And why we warmly welcome the government's proposed mandatory and enforceable service standards to drive improvement in trustee conduct." He said that's also why the next phase of ASIC's work on the superannuation sector ...

Centrepoint Alliance to acquire Brighter Super's advice book

ANDREW MCKEAN | WEDNESDAY, 16 APR 2025

... support for members. "We selected Financial Advice Matters because of its strong alignment with our values, high service standards, and presence in the communities where our members live and work," O'Donoghue said. "Our members will truly benefit ...

Paying more fees doesn't speed up superannuation death benefit payouts

ANDREW MCKEAN | THURSDAY, 10 APR 2025

... a complicated process while mourning, and "denied access to money they're entitled too," some suggested poor service standards are a consequence of super fund's fees being slashed to the bone. It's been mooted that years of policy-driven fee cuts have ...

Jones calls out super sector, hints at more reform

ELIZA BAVIN | THURSDAY, 20 MAR 2025

... on the reforms the Albanese government has already rolled out, Jones said it was just the beginning. "The new service standards that we will be working on will be designed to focus on those issues of insurance claim handling and member communication ...

AustralianSuper sued over death benefit delays

JAMIE WILLIAMSON | WEDNESDAY, 12 MAR 2025

... the crosshairs of the government. Earlier this year, Treasury announced it would introduce mandatory minimum service standards for all large APRA-regulated funds. These include the timely and compassionate handling of death benefits, fair and efficient ...

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BT appoints new head of strategy

KARREN VERGARA

A former Allianz Retire+ executive has joined BT as the new head of strategy.

ASX sees trade volumes soar in May

MATTHEW WAI

ASX saw a substantial growth in trade volumes last month, despite continued lackluster movement in IPOs.

Otivo launches AI-powered financial advice

MATTHEW WAI

Otivo has launched a mobile app for Australians to access licensed advice powered by AI.

Munro expands access to climate focused fund

VINNY VUCAGO

The Munro Global Growth Climate Leaders PIE Fund has been opened to retail investors in New Zealand.

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