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Showing 1 - 10 of 59 results for "Service standards"

Acclaim Wealth names chief executive

MATTHEW WAI  |  MONDAY, 31 AUG 2026
... wanted a leader who could continue strengthening our adviser proposition while ensuring we maintain the high service standards our advisers and clients expect. Julie's experience across wealth management, distribution, compliance and operations makes ...

Super funds failing on death benefit comms: SCA

RIDDHIMA TALWANI  |  MONDAY, 10 AUG 2026
... decide where their super goes after they die?" SCA is calling on the government to introduce mandatory customer service standards requiring funds to communicate clearly with members and process death benefits within clear timeframes. "Too many Australians ...

SMC questions SCA's 'mystery caller' report

RIDDHIMA TALWANI  |  WEDNESDAY, 5 AUG 2026
... executive Jason Murray said. Both SMC and AustralianSuper backed the government's commitment to enact mandatory service standards. "AustralianSuper has consistently and strongly supported the introduction of mandatory service standards across the ...

Super funds fail customer service test: SCA

KARREN VERGARA  |  TUESDAY, 14 JUL 2026
... support can depend on who answers the phone." He added the findings underscore the need for mandatory customer service standards across the super system, backed by public reporting, independent benchmarking and better staff training. In early 2025, Treasury ...

Super funds get ahead of proposed minimum service standards: KPMG

KARREN VERGARA  |  TUESDAY, 19 MAY 2026
... new report from KPMG finds superannuation funds are getting ahead for the government's proposed minimum service standards set for 2028, including embedding better accountability for service outcomes in their processes following a debacle of administration ...

Macquarie sells stake in US utility provider

RIDDHIMA TALWANI  |  TUESDAY, 28 APR 2026
... steward of Cleco over the past 10 years as the company has navigated both challenges, such as maintaining high service standards during COVID-19 and the hurricanes of 2020 and 2021, and better times such as the growth phase the region has seen over the ...

Most read in 2025: Superannuation

ELIZA BAVIN  |  MONDAY, 22 DEC 2025
... welcomed Treasurer Jim Chalmers and former Assistant Treasurer Stephen Jones announced new mandatory minimum service standards for all large APRA-regulated superannuation funds. Chalmers said the reforms will improve member outcomes and how funds engage ...

Insurers' approaches reinforcing mental health stigma: Life CCC

MATTHEW WAI  |  TUESDAY, 16 SEP 2025
... The Life CCC monitors compliance with the Life Insurance Code of Practice and ensures that consistency in the service standards is maintained for consumers.

ASFA publishes new service standards on claims handling

ELIZA BAVIN  |  FRIDAY, 4 JUL 2025
ASFA has released a new ASFA Service Standard - Claims Handling in Superannuation: Insurance and Health Related Claims, which it said is a significant step forward in improving member outcomes. ASFA said the new standard was made to guide superannuation ...

ASIC reads the riot act to the super industry: Longo

ANDREW MCKEAN  |  FRIDAY, 13 JUN 2025
... thread of governance failures. And why we warmly welcome the government's proposed mandatory and enforceable service standards to drive improvement in trustee conduct." He said that's also why the next phase of ASIC's work on the superannuation sector ...
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