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Showing 691 - 700 of 5292 results for "customer"

JANA picks Rimes for tech

CASSANDRA BALDINI  |  FRIDAY, 7 JUL 2023
The asset consultant has selected enterprise data management firm Rimes to assist in delivering strategic technology solutions and better serve clients. JANA will onboard the Rimes Matrix solution and said it's a "critical component" aiding its ...

Super fund satisfaction still poor: Report

JAMIE WILLIAMSON  |  THURSDAY, 6 JUL 2023
... The key reasons for switching cited were poor returns, high fees, lack of transparency, difficult processes, and poor customer service. Meantime, 34% of members said they don't feel their fund empowers them to plan and prepare for retirement, with those ...

Life, funeral insurers cop $14m fine

KARREN VERGARA  |  WEDNESDAY, 5 JUL 2023
... deputy chair Sarah Court said the penalties handed down on July 4 should remind companies of the importance of putting the customer first. "These unlawful sales incentive programs were a key driver of Select's mis-selling to consumers. The incentive ...

The boomer boom is over: AUSIEX

CHLOE WALKER  |  TUESDAY, 27 JUN 2023
... happen from back-office product change, through middle-office aggregation and product functions, and into the front-office customer service areas, where human interaction is increasingly replaced with machine interaction." Salis noted while the industry ...

More pension funds, insurers impacted by MOVEit mass-hack

JAMIE WILLIAMSON  |  TUESDAY, 27 JUN 2023
Among other companies to confirm their involvement, a second US pension fund has notified members their personal information was stolen in the same breach impacting members of CalPERS. The California State Teachers Retirement System (CalSTRS) told members ...

Anti-hawking laws could dampen super fund advice: Academic

KARREN VERGARA  |  TUESDAY, 27 JUN 2023
An academic has raised concerns about the impact anti-hawking laws will have on superannuation funds' ability to provide financial advice amid the federal government's proposal to open advice to other channels. Anthony Asher, an associate professor ...

ISPT targets success with revamped leadership

JAMIE WILLIAMSON  |  THURSDAY, 22 JUN 2023
Industry Super Property Trust overhauled its leadership team, including adding a chief investment officer and two group executives to oversee funds management and property. ISPT said it has restructured its business for success, adding four new roles ...

Macquarie shifts toward AI-first banking

CASSANDRA BALDINI  |  WEDNESDAY, 21 JUN 2023
... Macquarie said it has been able to embed the technology into its online banking ecosystem, across both its operational and customer experience as Google Cloud underpins all its digital customer interfaces and processes. The bank further explained the ...

Bravura chief executive to leave

CHLOE WALKER  |  MONDAY, 19 JUN 2023
Libby Roy has stepped down as Bravura Solutions' chief executive and managing director, less than 12 months into the role. Roy became Bravura's chief executive at the end of August 2022 after serving as a non-executive director for two and a half years. ...

ANZ reaches agreement with QLD government over Suncorp

CASSANDRA BALDINI  |  FRIDAY, 16 JUN 2023
ANZ has executed an implementation agreement with the Queensland government as part of the bank's plan to acquire Suncorp Bank. The signing of the agreement marks the next step in ANZ's plan to acquire Suncorp Bank despite concerns raised by the Australian ...