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Showing 711 - 720 of 5291 results for "customer"

AI in ESG: Risk or opportunity?

ROSE MARY PETRASS  |  MONDAY, 5 JUN 2023
... related to privacy, fraud, security, and consent. Striking a balance between improving marketing strategies and respecting customer privacy is paramount. Bias, equity and inclusion: Whether AI outputs are found to be bias or not often reflect societal ...

Vanguard fined for defective account statements

KARREN VERGARA  |  MONDAY, 5 JUN 2023
... investment returns. Additionally, VMC failed to reasonably supervise its account statements by failing to timely address customer reports of inaccuracies." Once FINRA opened its investigation, Vanguard shortly self-reported to the regulator about other ...

Geoff Lloyd to chair Stake

ANDREW MCKEAN  |  MONDAY, 5 JUN 2023
... value as we continue to mature. We're honoured to have him on the Stake team and look forward to driving even better customer outcomes." Lloyd also signaled his eagerness to leverage his expertise within Stake. "Stake has been breaking barriers for investors ...

Spaceship told to cease super, funds distribution

JAMIE WILLIAMSON  |  FRIDAY, 2 JUN 2023
Spaceship is the first superannuation fund to be slapped with stop orders, which have also been applied to its Voyager Funds series. The orders apply to the Spaceship Earth Portfolio, Spaceship Origin Portfolio, Spaceship Universe Portfolio, and Spaceship ...

GQ Multifamily platform boost BTR pipeline

CHLOE WALKER  |  THURSDAY, 1 JUN 2023
Gurner and Qualitas-backed GQ build-to-rent (BTR) platform has expanded its pipeline to 3650 apartments in Brisbane and Melbourne, in a bid to deliver "much needed apartment stock" to the market. The news comes after GQ Multifamily announced the closure ...

Hejaz backs local Islamic bank

KARREN VERGARA  |  WEDNESDAY, 31 MAY 2023
Hejaz Group has injected $10 million into Islamic Bank Australia as its chief executive takes up a directorship at the latter. The fledgling Islamic Bank Australia, which is currently operating under a restricted ADI, is due to launch some time in 2023-24. ...

BT upgrades platform functionality

KARREN VERGARA  |  WEDNESDAY, 31 MAY 2023
... their teams time, particularly during a busy period such as at year-end or when annual reviews are conducted, BT chief customer services officer Georgina Croft said. "BT is also focused on enhancing the security features on BT Panorama, to manage risks ...

JPMorgan developing investment advice AI

ANDREW MCKEAN  |  TUESDAY, 30 MAY 2023
... overstated," Dimon said. "We already have more than 300 AI use cases in production today for risk, prospecting, marketing, customer experience and fraud prevention, and AI runs throughout our payments processing and money movement systems across the ...

No regrets: Hayne reflects on Royal Commission

KARREN VERGARA  |  TUESDAY, 30 MAY 2023
... allow what has happened in the past to continue or to happen again." When it came to information asymmetry between the customer and product supplier or the intermediary of financial advisers, Hayne wondered if customers nowadays are more empowered to ...

Chief distribution officer leaves Praemium

CHLOE WALKER  |  TUESDAY, 23 MAY 2023
... Meanwhile, Praemium said: "Denis Orrock, chief strategy officer has assumed responsibility for distribution, marketing, customer success, and platform operations," Praemium said. "Denis will play a key role in building solid relationships with this sector ...