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Showing 461 - 470 of 500 results for "Satisfaction"

St George chief moves to Westpac

MICHAEL HOBBS  |  FRIDAY, 17 AUG 2007
... 16.6 per cent to 23.2 per cent. The bank also posted double digit earnings growth each year since 2002. Customer satisfaction also improved under her helm and is now at over 80 per cent according to a Roy Morgan survey. Kelly began her banking career ...

Barriers to hedging

CHRIS NICHOLLS  |  THURSDAY, 9 AUG 2007
... analyse what the underlying hedge fund managers in a fund of hedge fund arrangement are actually doing to a level of satisfaction." "When you're just investing with a fund of hedge fund manager, you've got no idea what the underlying strategies are," ...

People to power advice of the future

... fundamental problem in client communication that needs to be addressed, and saying that advisers needed to measure client satisfaction, then measure it again to make sure. "You have to listen to what they say, and accept it... Their [the client's] view ...

Economic round up: GDP vs. gross domestic happiness

SUZY MAC  |  FRIDAY, 15 JUN 2007
... that consumerist societies fail to convert their material wealth and benign working conditions to higher levels of satisfaction. The pursuit of happiness is big business and a challenge for economists. AMP Capital's chief economist Shane Oliver, says ...

Give good advice to save yourself money: AXA

CHRIS NICHOLLS  |  WEDNESDAY, 30 MAY 2007
... research by Dealer Group Advisers. Wallace boasted the cut - the sixth in succession - was a result of high customer satisfaction and low claim numbers. However, AXA was not about to slow down, he said, citing their Certified Quality Advice Practice ...

Finance firms fail customer satisfaction test

... great at customer service by phone but fail to deliver the same service standards online, according to an IT customer satisfaction survey. Customer interaction management (CIM) software provider Talisma surveyed 43 major financial services companies ...

RBC Dexia ranked number one global custodian, again

ALEX DUNNIN  |  MONDAY, 12 MAR 2007
... pension funds, charities and other financial institutions around the world. The UK-based survey measures clients' satisfaction with the services performed by global custodians. Other top ranked custodians were Mellon which came second, UBS which came ...

Daily economic round-up

PETER BELL  |  TUESDAY, 20 FEB 2007
The Commonwealth Bank of Australia will spend about $50 million in advertising to turn around poor customer satisfaction scores which have apparently been a consequence of the inadequate timeliness in addressing customer needs. While market research ...

XPLAN ranked first by planners

HAMISH MADDEN  |  THURSDAY, 30 NOV 2006
... Dunai, managing director of parent company IRESS, said XPLAN's strong organic growth and high levels of customer satisfaction underscored the strength of the business. "IRESS is extremely pleased with the continued strong growth of XPLAN which, complemented ...

Star ratings on staff? Only in China

The third largest bank in China, the Bank of China (BOC), has introduced the penultimate in 'customer satisfaction' surveys, asking customers to rate individual banking employees on the spot with a one-star to five-star rating based on service level. ...