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Showing 411 - 420 of 500 results for "Satisfaction"

Kearney Group earns top planning award

MATT WOODINGTON  |  WEDNESDAY, 11 MAY 2011
... advisory services. During the last year the group said it has focused on improving the client experience and employee satisfaction, which included the appointment of 15 new staff members.

ASIC rules to fix disputes faster

ELISE BURGESS  |  WEDNESDAY, 16 FEB 2011
... receive a written response (including EDR details) where the complaint is not resolved to the customer's complete satisfaction within five days. ASIC will be consulting with the Insurance Council of Australia (ICA) on the matter of insurance customers ...

Direct share investing gather momentum

JOHN MCDULING  |  FRIDAY, 26 NOV 2010
... fees and, importantly, liquidity. But perhaps more interesting is the fact that it fosters engagement and client satisfaction. "Generally you find there is a lot more client interaction and satisfaction as you can have a conversation with the client ...

ASIC strikes back in Opus dispute

JOHN MCDULING  |  FRIDAY, 22 OCT 2010
... "failed to rectify an ongoing breach of the net tangible assets (NTA) condition of its licence to the Commission's satisfaction", the regulator said. In September, Opus successfully argued that the cancellation was "based upon a technical accounting ...

AMP, AXA and CFS planners choose own super

RUTH LIEW  |  THURSDAY, 21 OCT 2010
... products going through advisers were directed to industry funds. This is despite members of industry funds showing a satisfaction level of 50.8 per cent, behind self-managed super funds (68.5 per cent) and public sector funds (57.2 per cent). On the ...

Telstra Super rates high on CHOICE

ELISE BURGESS  |  TUESDAY, 28 SEP 2010
Telstra Super earns top spot in member satisfaction according to leading consumer advocacy group, CHOICE. Telstra Super earned a customer satisfaction score of 75.7 per cent in the CHOICE Super Satisfaction Survey which assess funds across a range of ...

Club Plus Super offers planning, opens fund

JOHN MCDULING  |  THURSDAY, 16 SEP 2010
... internal team led by Tracey McDonald. "Our feedback suggests that members of industry funds generally have a higher satisfaction rating than those of retail funds. When it comes to seeking financial advice, members of industry funds are hesitant to look ...

Former planner taps need for online education

ELISE BURGESS  |  THURSDAY, 19 AUG 2010
... aspect being that it can provide access outside of business hours, thus increasing the level of client contact and satisfaction. This can be a significant point of difference between financial planners, said Skinner. "I think it's the planner's role ...

One in four retail fund members to switch: CHOICE

RUTH LIEW  |  WEDNESDAY, 4 AUG 2010
... However he hopes the proposed financial advice reforms will go a long way to "stamping out the bias". In terms of fund satisfaction, the highest rated super fund was State Super, which achieved an overall satisfaction score of 81.2 per cent. Industry ...

Super, homes and savings a happy combo

RUTH LIEW  |  TUESDAY, 3 AUG 2010
... family home, super and savings, are linked to greater happiness than others. Non-homeowners for example report lower satisfaction (7.7 out of 10) than those who own a home valued above $500,000 (above 8 out of 10). Meanwhile debts like those associated ...