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Showing 441 - 450 of 844 results for "Resolution"

CommInsure, TAL engaged in troubling conduct: Royal Commission

KARREN VERGARA  |  MONDAY, 24 SEP 2018
... "Both of these specific cases indicate a troubling lack of respect on the part of CBA for FOS, and the external dispute resolution process more broadly," she said. Commissioner Kenneth Hayne commented that several questions emerged from CommInsure's ...

AFCA membership deadline arrives

JAMIE WILLIAMSON  |  FRIDAY, 21 SEP 2018
... prioritise obtaining their AFCA membership," ASIC said. Earlier this month ASIC gave the green light on AFCA's complaint resolution scheme, approving the rules and processed to be applied to all complaints. At the time, almost all Financial Ombudsman ...

TAL hired private investigator to follow claimant: Royal Commission

KANIKA SOOD  |  THURSDAY, 13 SEP 2018
... agreed was "not the way we should be doing business." The nurse filed for an internal review but the internal dispute resolution team gave the same verdict. She then hired a lawyer and went to the Financial Services Ombudsman, armed with more information ...

ASIC marks AFCA milestone

KARREN VERGARA  |  THURSDAY, 13 SEP 2018
Corporate regulator ASIC said it has approved the Australian Financial Complaints Authority's complaint resolution rules, marking a significant milestone in time for its November 1 launch. ASIC gave the green light on the AFCA's complaint resolution ...

CommInsure misled FOS: Royal Commission

KARREN VERGARA  |  THURSDAY, 13 SEP 2018
... terms of reference or ASIC regulatory guide 139, which explains what's expected of parties involved in a dispute resolution process. Troup explained CMLA was "misguided" at the time, and the way it challenged the ombudsman's jurisdiction was ...

Insurance in super code weak: ASIC

KARREN VERGARA  |  MONDAY, 10 SEP 2018
... manner and provide reasons for decisions as required," Kell said. ASIC will be consulting on stronger internal dispute resolution requirements for super after the Australian Financial Complaints Authority (AFCA) commences operations in November. For ...

ASIC defends enforceable undertakings at Royal Commission

KANIKA SOOD  |  FRIDAY, 17 AUG 2018
... December 2016. The trial started in February 2018 and as of today, the judgement is reserved. Going by this 20-month resolution timeline - if ASIC had dragged ANZ to court, the trial would have only started in July. And the case would have been still ...

CFS and a messy MySuper transition

KANIKA SOOD  |  TUESDAY, 14 AUG 2018
... protect advice revenue at the cost of members' best interest. CFS' letter to members CFS executives started the breach resolution process with drafting member communication. The super funds sent out a letter to members to confirm their investment options. ...

Macquarie acquires Investa Office Fund stake

JAMIE WILLIAMSON  |  MONDAY, 13 AUG 2018
Macquarie has secured a share in the Investa management platform by way of a new joint venture. Macquarie Real Estate Investment Holding, a wholly-owned subsidiary of Macquarie Group, reached an agreement with ICPF Holdco to purchase 50% of ICPF Holdco's ...

AFCA funding lacks transparency: AIST

KARREN VERGARA  |  THURSDAY, 26 JUL 2018
... user is charged based on the number of complaints; and complaint fees calculated based on complaint complexity and the resolution stage reached. The funding will also cover three different stages. Phase one will meet the costs of transition for three ...