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Showing 391 - 400 of 5287 results for "customer"

Insignia snags TAL executives for new retirement solutions team

MATTHEW WAI  |  MONDAY, 4 NOV 2024
... said. Additionally, following the announcements in July, chief executive of superannuation Dave Woodall as well as chief customer officer Renee Howie have both commenced their role on November 1.

Westpac profits drop as it prepares for leadership change

ELIZA BAVIN  |  MONDAY, 4 NOV 2024
... set Westpac up for growth and success," Westpac chief executive Peter King said. "We've significantly improved our customer service, grown in key segments and delivered another financial result built on a solid balance sheet and capital position." ...

ACCC urges parliament to pass new merger laws

ELIZA BAVIN  |  MONDAY, 4 NOV 2024
ACCC chair Gina Cass-Gottlieb has told the Gilbert and Tobin Financial Services Forum that the ACCC has been advocating for reforms to merger control in Australia for years and urged the government to pass the reforms. "These reforms are particularly ...

JP Morgan subsidiaries fined $230m by regulator

JAMIE WILLIAMSON  |  FRIDAY, 1 NOV 2024
The fine relates to several failures by J.P. Morgan Securities and J.P. Morgan Investment Management, including recommending more expensive mutual funds when almost identical ETFs were available much cheaper. J.P. Morgan Securities (JPMS) and J.P. Morgan ...

Licensees pay $92m in compensation

ELIZA BAVIN  |  FRIDAY, 1 NOV 2024
... identified through staff reports or business unit reports (48%), followed by the internal compliance function (16%) and customer complaints via internal dispute resolution (15%). In addition, there was an increase in the time taken for licensees to identify ...

BlackRock partners to build $1.5bn life sciences platform

MATTHEW WAI  |  FRIDAY, 1 NOV 2024
BlackRock and Wentworth Capital have joined forces to acquire two life sciences seed assets as part of a plan to build a $1.5 billion platform. BlackRock, through its real estate division, and Wentworth Capital have acquired two assets in Sydney to ...

TAL names retirement and wealth lead

MATTHEW WAI  |  THURSDAY, 31 OCT 2024
TAL Australia has announced an in-house promotion to lead its team of product, investment and operational specialists. Shaun Bransdon has stepped into the role of general manager, retirement and wealth, a position that he will further develop and deliver ...

Gap exists between licensees' AI use and governance processes: ASIC

MATTHEW WAI  |  TUESDAY, 29 OCT 2024
... AI on their compliance with conduct and consumer protection obligations or other regulatory obligations. "For example, customer segmentation by AI models in marketing could potentially identify customers who are not in a product's target market and ...

ASIC secures win against HCF Life

ELIZA BAVIN  |  TUESDAY, 29 OCT 2024
... products. ASIC alleged that the term could mislead the public as the term purported to allow HCF Life to deny coverage if a customer did not disclose a pre-existing condition before entering the contract, and a medical practitioner subsequently formed ...

AMP hires growth lead for super, investments

JAMIE WILLIAMSON  |  FRIDAY, 25 OCT 2024
AMP will soon have a director for growth and customer solutions join its super and investments leadership team, hiring a former BT head of product. Julie Slapp will join the business on November 25 in the newly created role, tasked with developing and ...