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Showing 11 - 20 of 23 results for "Chatbot"

Technology coming for advice jobs

ELIZABETH MCARTHUR  |  WEDNESDAY, 25 SEP 2019
Rice Warner says technology is likely to forever alter how people expect to receive and pay for retirement advice. New insights from the research house suggest robo-advice is not the only channel through which the advice industry will be changed by ...

Raiz expands offshore

KARREN VERGARA  |  TUESDAY, 18 DEC 2018
... it launched superannuation product, Raiz Invest Super, which had about $23.5 million of funds at the end of September. Chatbot Ashlee was also recently launched to help resolve simple customer queries. About than 175,000 Australians use the micro-investing ...

Industry funds lead website experience

KANIKA SOOD  |  FRIDAY, 23 NOV 2018
Industry superannuation funds are providing members a better website experience than retail funds but retail wins when it comes to retirement calculators, the latest digital engagement study finds. IQ Group's fifth annual study on digital engagement ...

Chatbots will move from consumer finance to corporate: BAML

KANIKA SOOD  |  TUESDAY, 23 OCT 2018
Bank of America Merrill Lynch believes chatbot technologies could have applications in the wholesale and corporate side of banking as customers demand better ways to interact. Speaking at a SIBOS session in Sydney, Bank of America Merrill Lynch treasury ...

Global regulation hub launched for asset managers

JAMIE WILLIAMSON  |  WEDNESDAY, 27 JUN 2018
... content is drafted from scratch with a defined scope so as to qualify as structured data, allowing the implementation of a chatbot. Clients initially ask questions of the chatbot before transitioning to a lawyer from the dedicated Global Knowledge Hub ...

AustralianSuper boosts digital capabilities for engagement

JAMIE WILLIAMSON  |  TUESDAY, 10 APR 2018
Australia's biggest industry superannuation fund is seeing greater member engagement by way of its recently launched chatbot and new in-app messaging capability. Having launched in December 2017, AustralianSuper's partnership with digital messaging ...

NAB launches super virtual assistant

KARREN VERGARA  |  FRIDAY, 16 MAR 2018
... don't want to be left waiting. Our lives are busier than ever before," Davey said. Early this year, CBA launched Ceba, a chatbot that recognises about 60,000 consumer banking questions. Ceba's point of difference, according to CBA executive general manager ...

Commonwealth Bank launches chatbot banker

JAMIE WILLIAMSON  |  MONDAY, 22 JAN 2018
Commonwealth Bank customers can now complete more than 200 banking tasks using a newly-launched chatbot. Leveraging artificial intelligence, the bank has launched Ceba, a 24/7 chatbot capable of recognising about 60,000 variations of questions regarding ...

Siri and Alexa: The future of banking?

JAMIE WILLIAMSON  |  MONDAY, 15 JAN 2018
... don't want to be left waiting. Our lives are busier than ever before," he said. Davey considers the devices a form of chatbot; a technology that is becoming increasingly prevalent among the digital channels of financial institutions. With this in mind ...

AustralianSuper embraces goals-based advice

JAMIE WILLIAMSON  |  TUESDAY, 9 JAN 2018
... rolled out across all of the super fund's advice channels, including via artificial intelligence in the form of a new chatbot. With most people now unable to differentiate between a chatbot and a live consultant, Blackmore said employing the technology ...