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Showing 211 - 220 of 312 results for "AFCA"

Government opens consultation on key advice reforms

JAMIE WILLIAMSON  |  MONDAY, 19 APR 2021
... applied by the FSCP. Advisers who fail to respond to a determination made by the Australian Financial Complaints Authority (AFCA) may also be referred. Details of any disciplinary action against an adviser by the FSCP may also be published on the ASIC ...

AFCA left toothless on Mayfair complaints

ELIZABETH MCARTHUR  |  MONDAY, 22 MAR 2021
... been left to their own devices, partly due to Mayfair not being a member of the Australian Financial Complaints Authority (AFCA). A spokesperson for AFCA told Financial Standard Mayfair is not a member and therefore the body cannot accept complaints ...

Banks still failing customers after Royal Commission

ELIZA BAVIN  |  TUESDAY, 16 MAR 2021
A review of Australian Financial Complaints Authority (AFCA) complaints data shows over 31,000 complaints have been made in the wake of the Royal Commission, according to CHOICE. Complaints around credit products revealed many customers have still been ...

Remediation services profiting from Royal Commission failures

ELIZABETH MCARTHUR  |  THURSDAY, 11 MAR 2021
... course, they can do this for free. If their concerns aren't adequately addressed, they can also seek redress through AFCA, again, for free." AFCA said it is not necessary for individuals to be represented by third parties in order to access remediation. ...

Pandemic boosts scam complaints

ANNABELLE DICKSON  |  THURSDAY, 11 MAR 2021
... the number of scam-related financial complaints, according to new data from the Australian Financial Complaints Authority (AFCA). AFCA's half-year statistics revealed scam-related complaints made up 23% of the 34,047 new complaints in the six months ...

Review of AFCA underway

ELIZABETH MCARTHUR  |  MONDAY, 22 FEB 2021
... Financial Complaints Authority, asking for stakeholder feedback. The review will be conducted by Treasury, aiming to test whether AFCA is operating effectively and achieving its objectives. The terms of reference consider how AFCA is delivering against ...

AFCA chair under fire

ELIZABETH MCARTHUR  |  THURSDAY, 18 FEB 2021
... far from over, and now scrutiny has turned to executive chair Helen Coonan - with some suggesting she should resign from AFCA before her term as chair ends in May. Today Crown announced that Coonan will be paid an extra $1.8 million, after stepping in ...

AFCA forced into rule change

ELIZABETH MCARTHUR  |  FRIDAY, 22 JAN 2021
... a court decision. The NSW Supreme Court ruled in the case of DH Flinders v Australian Financial Complaints Authority that AFCA's rules regarding its jurisdiction over authorised representatives must be clearer. The case related to AFCA's jurisdiction ...

ASIC cancels two AFSLs

ELIZA BAVIN  |  MONDAY, 30 NOV 2020
... Selectinvest failed to maintain its external dispute resolution membership with the Australian Financial Complaints Authority (AFCA), and had failed to lodge its annual financial and audit reports since 2017. "ASIC expects AFS licensees to do all things ...

AFCA pivots to member experience

ANNABELLE DICKSON  |  MONDAY, 23 NOV 2020
The Australian Financial Complains Authority (AFCA) is placing a higher emphasis on member experience following an increase in its membership base, two years on from its launch. In its first two years, AFCA's membership has grown to 40,000 members across ...