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Showing 1131 - 1140 of 5292 results for "customer"

UniSuper net zero efforts accelerated

JAMIE WILLIAMSON  |  TUESDAY, 12 OCT 2021
A new three-year renewable electricity deal is set to see the proportion of UniSuper's direct property portfolio that's managed by AMP Capital become carbon neutral almost a decade ahead of target. AMP Capital signed the agreement with SmartestEnergy ...

CBA completes review, sued by FWO

ANNABELLE DICKSON  |  TUESDAY, 12 OCT 2021
Commonwealth Bank finalised its three-year action plan by implementing recommendations from a prudential inquiry to improve its governance and culture. At the same time, it has been slammed with court proceedings for underpaying staff over $16 million. ...

CBA to detect abusive banking behaviour

ANNABELLE DICKSON  |  MONDAY, 11 OCT 2021
... everything we can to provide the right measures of protection across our channels," CBA general manager community and customer vulnerability Justin Tsuei said. From May 1 to July 31, CBA said it blocked over 100,000 transactions with offensive language ...

Iress expands Perennial partnership

ELIZABETH MCARTHUR  |  MONDAY, 11 OCT 2021
Iress has expanded its funds administration partnership with Perennial Value Management. Iress will support the Perennial issued Daintree Hybrid Opportunities Fund (ASX:DHOF), connecting the fund to brokers via CHESS along with traditional managed fund ...

Employers unaware of YFYS, stapling: Study

ELIZABETH MCARTHUR  |  THURSDAY, 7 OCT 2021
... interactions. "In a rapidly moving industry landscape, legislative changes such as YFYS are critical conversation openers for customer engagement. If you haven't proactively contacted your employers or members to explain how YFYS impacts them, it is ...

Big four bank complaints drop

ANNABELLE DICKSON  |  THURSDAY, 7 OCT 2021
The number of consumer complaints received in relation to the big four banks has fallen over the last financial year, the Australian Financial Complaints Authority (AFCA) said. Complaints about Westpac, ANZ, NAB and Commonwealth Bank fell 7% out of ...

Spaceship hikes Voyager fees

ANNABELLE DICKSON  |  THURSDAY, 30 SEP 2021
... carried a 5bps fee. "The new fee is being introduced so we can continue investing in Spaceship's technology, launch further customer-friendly features, and continue building a sustainable business that lasts for years to come," Spaceship chief executive ...

MLC Life refreshes income protection offering

ANNABELLE DICKSON  |  WEDNESDAY, 29 SEP 2021
MLC Life Insurance is offering a new range of income protection insurance products following research from customer, adviser and licensees. Income Assure and Income Assure+ will be available from October 1 and allows most clients to have the maximum ...

Crypto custodian coming to Australia

ELIZABETH MCARTHUR  |  TUESDAY, 28 SEP 2021
... solution," Banks said. "We are therefore launching a clearly designed platform, which will not only store and manage our customer's digital assets but will provide the most secure and user-friendly custody solution on the market."

Westpac New Zealand names chief executive

ANNABELLE DICKSON  |  FRIDAY, 24 SEP 2021
The big four bank appointed a former Barclays Group executive to lead its New Zealand business. Catherine McGrath recently returned to New Zealand from London where she spent eight years at Barclays and was most recently head of channels. In this role ...