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Showing 1 - 10 of 196 results for "Member experience"

NGS Super names chief member officer

RIDDHIMA TALWANI  |  TUESDAY, 2 JUN 2026
... touchpoints. Parsons will be responsible for accelerating NGS Super's member growth strategy, enhancing the end-to-end member experience, expanding access to financial advice and education, and further integrating digital capability across all engagement ...

MUFG scores administration mandate

ELIZA BAVIN  |  MONDAY, 25 MAY 2026
... executive Melanie Muston said the appointment of MUFG Retirement Solutions supports the fund's dedication to the member experience. "We are confident that working with MUFG Retirement Solutions will provide a smooth transition for our members and strengthen ...

Digital advice now available for Future Super members

MATTHEW WAI  |  FRIDAY, 22 MAY 2026
... Midwinter to bring in digital advice September last year, which is now available for Future Super members to improve member experience and retirement outcomes. The first phase of the rollout focuses on pre-retirement advice and provides access to retirement ...

Super funds get ahead of proposed minimum service standards: KPMG

KARREN VERGARA  |  TUESDAY, 19 MAY 2026
... and better oversight of third-party providers, like administration and group insurance partners. To improve member experience, over the next two years, super funds said they will concentrate on shifting from incremental digital enhancements to strengthening ...

'We've let our members down': Watson

ELIZA BAVIN  |  TUESDAY, 17 MAR 2026
... time for funds now to really take stock of where they are and just work out what they can do to improve the member experience," he said. "We've got to remember why funds were set up in the first instance... when funds were set up, there was so much personal ...

Commonwealth Super Corp to consolidate legacy IT systems

MATTHEW WAI  |  MONDAY, 9 FEB 2026
... fund focused on automation and improved system integration. CSC will consolidate its legacy systems to improve member experience, in an upgrade taking place between February 13-26. The fund is modernising the IT systems used to administer its various ...

Australian Ethical FUM dips on negative performance

RIDDHIMA TALWANI  |  FRIDAY, 16 JAN 2026
... the completion of our transition to GROW, we are realising cost efficiencies and can focus on uplifting the member experience to support continued growth," Australian Ethical managing director John McMurdo said. "The solid pipeline we've built in our ...

FEATURE | Recruitment: Laying foundations

RIDDHIMA TALWANI  |  MONDAY, 5 JAN 2026
... provide opportunities along with displacement as funds hire contract roles to transition without disturbing member experience of the respective funds. What will be the priorities of these merged entities moving forward? How will they push achieving scale ...

Cbus appoints chief financial officer

MATTHEW WAI  |  WEDNESDAY, 10 DEC 2025
... transformation, where he developed the 2030 roadmap to enhance various functions of the super fund, including member experience and internal investment management capability. More recently he was chief financial officer and chief transformation officer ...

Super funds lagging RIC obligations: Pulse Check

ELIZA BAVIN  |  WEDNESDAY, 26 NOV 2025
... report added that funds need to work on measuring impact and outcomes with an increasing focus on measuring member experience and satisfaction, alongside actual outcomes for members in retirement. Lastly, the report called for funds to start providing ...
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