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Showing 61 - 70 of 196 results for "Member experience"

Super funds must prioritise member experience: Consultant

ANDREW MCKEAN  |  WEDNESDAY, 17 MAY 2023
... anymore" for superannuation funds to remain transaction focused or product-led; instead they must prioritise the member experience. "Members are getting smarter and more savvy; they expect to be served more effectively - every time. They are graduating ...

Hostplus, IFS adopt 'mass-personalised' advice tool

JAMIE WILLIAMSON  |  FRIDAY, 28 APR 2023
... education experience," Iress chief executive, superannuation Paul Giles said. Meanwhile, Hostplus group executive, member experience Paul Watson said adopting the tool is recognition that any advice service the fund uses must be scalable in order to ...

Mercer Super names key executives

JAMIE WILLIAMSON  |  THURSDAY, 6 APR 2023
... Following the merger with BT Super, Mercer Super has a new chief investment officer and a personal super and member experience lead. Corrin Collocott has been named chief investment officer, Mercer Super and Multi-Sector. He will also play a deputy chief ...

BT Super, Mercer merger completes

JAMIE WILLIAMSON  |  MONDAY, 3 APR 2023
... meaningful fee reductions, while all members will have access to expanded investment choice and an enhanced member experience. Members will also have access to additional benefits and support services including Care & Living with Mercer and complimentary ...

Still work to be done on group insurance: ASIC

JAMIE WILLIAMSON  |  WEDNESDAY, 22 MAR 2023
... and provide value for money. It also said claims processes should be designed and delivered with a focus on member experience, processes should be in place to ensure member communications are consistently be improved, and robust policies should exist ...

HESTA hires from MLC Super for GM role

ELIZABETH FRY  |  MONDAY, 27 FEB 2023
HESTA has welcomed Wendy Forster-Smith as its new general manager of projects and transformation. Forster-Smith joins from MLC Super, where she spent three years as the head of client enablement. Before that, she worked at the National Australia Bank ...

AustralianSuper, Link extend partnership

CASSANDRA BALDINI  |  MONDAY, 19 DEC 2022
... service continuity for members and employers as we continue to review our member service model. Our focus is on member experience, as AustralianSuper builds strong foundations for our next phase of growth," he said. The partnership originally started ...

Cbus retirement lead jumps to AustralianSuper

ELIZABETH FRY  |  FRIDAY, 25 NOV 2022
... integrated strategy and programs to improve members' retirement outcomes, including product development, member experience, education, and advice. He was also responsible for retirement modelling, simulators, and tools. However, he spent most of ...

Industrial property ensures big wins for TelstraSuper

ELIZABETH FRY  |  MONDAY, 21 NOV 2022
... financial planning professionals. Also, TelstraSuper has a high engagement rate allowing it to personalise the member experience based on the knowledge of members. When TelstraSuper members visit the website and their online account, what they see will ...

AustralianSuper shakes up executive team

ANDREW MCKEAN  |  FRIDAY, 11 NOV 2022
... been appointed as the fund's first ever chief officer of retirement. Previously, he was group executive of member experience and advice. Meanwhile, Rose Kerlin has been appointed as the new chief member officer. In the role, Kerlin will have end ...