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Showing 41 - 50 of 196 results for "Member experience"

Aware Super hires head of corporate development

JAMIE WILLIAMSON  |  FRIDAY, 17 MAY 2024
The $175 billion superannuation fund welcomed its first head of corporate development as it looks to be a "merger partner of choice" in the industry. Craig Stevens joined Aware Super this week in the role, coming across from Vanguard Australia where ...

Aware Super appoints member strategy lead

KARREN VERGARA  |  TUESDAY, 5 MAR 2024
... AustralianSuper. Chris Cramond took on the newly created role of head of member strategy on March 4, overseeing member experience, data and insights, and digital platforms, to ultimately help attract and retain more members. Melbourne-based Cramond finished ...

Super funds in pole position for expanded advice

KARREN VERGARA  |  MONDAY, 26 FEB 2024
Superannuation funds will have a leg up over life insurers and banks once the federal government implements its proposal to expand financial advice. This is according to industry experts who say that super funds are in good stead to bolster the availability ...

Aware Super, ART hire member service heads

ELIZABETH FRY  |  MONDAY, 29 JAN 2024
The market was caught by surprise when two of Australia's top customer service executives changed jobs. Australian Retirement Trust head of member services Jessica Rix has landed at Aware Super in a similar role. Rix has spent two years at the country's ...

FEAL board welcomes Ian Patrick

ELIZABETH FRY  |  TUESDAY, 19 DEC 2023
... replace Paul Watson on the board following the latter's resignation from Hostplus as group executive of member experience. Welcoming Patrick to the board, The Fund Executives Association chair Brian Delaney said Patrick's extensive experience ...

Rest awards mandate for member experience enhancement

ANDREW MCKEAN  |  MONDAY, 18 DEC 2023
Rest Super has contracted Reunion, a creative agency, to improve its member experience. Following a competitive tender, the nearly two-million-member strong superannuation fund said that it will work with Reunion to help members better understand and ...

Qantas Super takes merger plans to new heights

JAMIE WILLIAMSON  |  TUESDAY, 5 DEC 2023
Qantas Super recently provided an update as to its merger plans, including the appointment of a dedicated committee and an outline of the three key issues forcing its hand. In September, the $8.4 billion fund confirmed it was exploring its options in ...

Dispute resolution failures land TelstraSuper in Federal Court

KARREN VERGARA  |  MONDAY, 6 NOV 2023
... constructively and cooperatively with ASIC during its enquiries." "We're committed to providing members with a strong member experience - and that includes our complaints handling process. This matter is now the subject of ASIC proceedings so we're ...

Hostplus member experience lead to exit

ELIZABETH FRY  |  THURSDAY, 5 OCT 2023
Hostplus member experience lead Paul Watson has announced his resignation after 12 years with the fund. Watson joined Hostplus in 2011 as executive manager, member and consumer choice. He's held several group executive roles since, before taking ...

FEAL appoints NGS Super chief to board

CASSANDRA BALDINI  |  FRIDAY, 29 SEP 2023
... contribution." Previtera will join existing directors of the FEAL board, including Hostplus group executive member experience Paul Watson, BUSSQ chief executive Damian Wills, HESTA chief experience officer Lisa Samuels, TelstraSuper chief executive Chris ...