Search Results | Showing 1 - 10 of 129 results for "Financial hardship" |
| | | ... outdated processes, creating friction for members at critical life stages such as retirement, insurance claims and financial hardship applications. "At some of the most critical points in people's lives, whether interacting with their super fund or seeking ... |
| | | | Major bank Westpac has copped a $26 million fine for neglecting customers facing financial hardship over a six-year period. The Federal Court found the bank failed 277 customers facing financial troubles by not providing a written response to their ... |
| | | | ... following the organisation's own policies," AFCA said. "A number of the matters involved consumers experiencing financial hardship, bereavement, serious illness or other vulnerability. In these circumstances, operational failures such as delays, administrative ... |
| | | | ... instructions on lodging complaints, the website also provides access to support services for those experiencing financial hardship or who need someone to talk to. ASIC noted that consumers impacted can expect to receive correspondence from ASIC in the ... |
| | | | ... finding? A trustee that took over 500 days to pay a claim to a grieving widow and failed to respond to her financial hardship concerns. In November 2024, ASIC launched proceedings against Cbus, having found that thousands of claimants waited more than ... |
| | | | ... underwriting?" There are also other subjects relating to family and domestic violence, First Nations customers, financial hardship, and more. Kell said the consultation paper is an important step in developing recommendations to meet evolving standards ... |
| | | | ... members may be able to have their insurance premium waived due to employer-approved parental leave or severe financial hardship. The changes mean eligible members can have premium-free insurance cover for 12 continuous months. The fund added there was ... |
| | | | ... the repeated failures to rectify crucial issues." Retail matters ANZ will pay $40 million for dismissing 488 financial hardship concerns from customers, who communicated serious issues such as domestic violence and medical conditions, between May 2022 ... |
| | | | ... their account during the limited service period. All income and pension payments will be paid early, it added. Financial hardship payments, insurance claims and payments, and immediate access to funds will be available and prioritised, NGS Super said. ... |
| | | | ... established NAB Care to provide personalised support, as well as recruiting additional staff to support customers in financial hardship. "While this reflects the unfortunate reality that many Australians continue to face financial challenges, the increasing ... |
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