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Showing 1 - 10 of 1696 results for "Communication"

Super funds fail customer service test: SCA

KARREN VERGARA  |  TUESDAY, 14 JUL 2026
Superannuation funds are apathetic, dismissive and continue to fail members at the most basic service level, a new investigation from Super Consumers Australia (SCA) reveals, which slapped the industry with an overall failing grade on customer satisfaction. ...

HeirWealth launches AI integration

VINNY VUCAGO  |  FRIDAY, 10 JUL 2026
HeirWealth has launched a Model Context Protocol (MCP) server allowing financial advisers, accountants and family offices to query consolidated client wealth data through artificial intelligence assistants such as ChatGPT and Claude. The Australian ...

Advice veteran's exit creates $1bn Tassie wealth group

KARREN VERGARA  |  WEDNESDAY, 8 JUL 2026
Mancell Financial Group (MFG) founder Peter Mancell has retired as a financial adviser after 46 years, selling the business he built to pave the way for a $1 billion wealth management firm in Tasmania. Mancell officially stepped away as an adviser and ...

FEATURE | Member engagement | On the ball

KARREN VERGARA  |  TUESDAY, 23 JUN 2026
... Super Member Engagement Report found member sentiment is strengthening thanks to trustees' intensified focus on communication and service beginning to translate into measurable gains. Industry-wide Net Promoter Score (NPS) rose sharply, climbing ...

HSBC Bank fined $35m in landmark scam-protection failures

KARREN VERGARA  |  FRIDAY, 19 JUN 2026
HSBC Bank Australia has been hit with a $35 million penalty after admitting to widespread and systemic failures in protecting customers from scams. Following a Federal Court hearing in Melbourne on June 18, Justice Bennett handed down the penalty and ...

MAX Awards celebrates industry leading teams

THE FINANCIAL STANDARD TEAM  |  FRIDAY, 12 JUN 2026
The top performing teams within financial services companies in Australia have been recognised at the annual Financial Standard Investment Leadership Awards. More than 350 industry professionals turned out for the industry's night of nights, honouring ...

Industry leaders and rising stars named at MAX Awards

STAFF WRITER  |  FRIDAY, 12 JUN 2026
The annual Marketing, Advertising and Sales Excellence (MAX) Awards hosted by Rainmaker Group and Financial Standard were presented in Sydney last night, recognising organisations, teams and individuals across 20 different categories. Leader of the ...

Janus Henderson builds AI for investment teams

RIDDHIMA TALWANI  |  FRIDAY, 12 JUN 2026
Janus Henderson is building an artificial intelligence (AI) research management tool LIBROS for its investment teams in collaboration with Percepta, an enterprise AI transformation company. Powered by Claude, the tool will help the investment team's ...

Global X launches space tech ETF

MATTHEW WAI  |  THURSDAY, 11 JUN 2026
Global X has now launched the space tech ETF (ASX: MOON), which was flagged by Financial Standard in April. MOON is the second ETF launched of three announced by the ETF issuer, with the Global X S&P World Natural Resources ETF expected to hit the market ...

FEATURE | Aged care: The longevity dividend

ELIZA BAVIN  |  TUESDAY, 9 JUN 2026
It's not just Australia that is dealing with an aging population, in fact the World Health Organisation estimates by 2030, one in six people will be aged 60 years or over. At that time the share of the population aged 60 years and over will increase ...
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