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Showing 1 - 10 of 26 results for "Claims processing"

TAL partners to expand access to affordable insurance

MATTHEW WAI  |  MONDAY, 16 JUN 2025
... protection through their payroll platforms via streamlined online registration with no underwriting and 100% digital claims processing. It comes as Cover Genius estimates one million Australians are underinsured for death and total and permanent disability ...

AustralianSuper sued over death benefit delays

JAMIE WILLIAMSON  |  WEDNESDAY, 12 MAR 2025
... Bereavement Centre with 75 dedicated case managers for handling claims. AustralianSuper said it has since seen claims processing times reduce significantly. Member services failures are an enforcement priority for ASIC. It recently filed a similar case ...

Insurance through superannuation stages a comeback

ANDREW MCKEAN  |  TUESDAY, 4 MAR 2025
... are wrapped up within six months, 14% of claims take between six and 12 months, and around 5% exceed a year. Claims processing times improved between 2023 and 2024, the research paper said, with the average time to finalise TPD claims falling from 4.9 ...

AustralianSuper to pay $4.2m for delayed claims handling

ELIZA BAVIN  |  THURSDAY, 21 NOV 2024
... the same issue. Court documents filed by ASIC alleged Cbus members were impacted by delays to death and TPD claims processing, some waiting more than 12 months. Speaking at the ASFA conference this week, ASIC warned all super trustees to ensure they ...

ASIC flags 'consistently weak' claims processes

JAMIE WILLIAMSON  |  WEDNESDAY, 20 NOV 2024
... failures." ASIC has put super funds on notice, writing to chief executives to express its concerns over death benefit claims processing times across the industry. The regulator is currently reviewing death benefit claims and will release a full report ...

ASIC sues Cbus over insurance claim delays: 'We're sorry'

ELIZA BAVIN  |  TUESDAY, 12 NOV 2024
... documents were filed by ASIC in the Federal Court today, alleging members were impacted by delays to death and TPD claims processing, some waiting more than 90 days. Financial Standard understands that about 7500 member claims have been impacted by the ...

Brighter Super increases retirement bonus

JAMIE WILLIAMSON  |  THURSDAY, 10 OCT 2024
... forms available online, including pension account applications and intention to claim a tax deductions forms. Claims processing for low-value death benefit claims has also been simplified, and the process for TPD claims has also been enhanced.

Aussies underestimate life insurance's importance: Investment Trends

ANDREW MCKEAN  |  TUESDAY, 30 APR 2024
... meet the evolving preferences of consumers," Guiamatsia said. The report also highlighted that life insurance claims processing takes an average of 7.3 days within super and 5.1 days outside of it, while death benefit claims average around 10 days. Guiamatsia ...

APRA, ASIC publish life claims and disputes data

ANDREW MCKEAN  |  WEDNESDAY, 20 APR 2022
... claims process duration; funeral insurance had the shortest time frame. The report claimed the variances in claims processing durations reflected the difference in the respective complexity of insurance products. Disputed outcomes which are resolved ...

Life insurers breach own code consistently

ELIZABETH MCARTHUR  |  WEDNESDAY, 11 MAR 2020
... compensation, including penalty interest." The LCCC identified systematic issues which caused the delays in claims processing at insurers. About 315 of the 700 breach notices were upheld, but Maurice Blackburn remains of the view that all 700 were genuine. ...
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