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Showing 71 - 80 of 95 results for "Financial Ombudsman"

ANZ praises ASIC "integrity" amid consumer complaints

LAURA MILLAN  |  WEDNESDAY, 6 NOV 2013
... resolve issues in a fair and responsible way." The bank encouraged customers to raise their concerns through the Financial Ombudsman Service (FOS). However, a review of the consumer submissions reveals that both the bank and the FOS have seemed to fail ...

Advice main concern in FOS investment disputes

LAURA MILLAN  |  WEDNESDAY, 23 OCT 2013
Financial advice keeps being the main concern for consumers who lodge investment-related claims to the Financial Ombudsman Service (FOS). The FOS 2012-13 annual review found an 11% reduction of all disputes. In total, the FOS received 32,307 disputes ...

ASIC cancels Perth stockbroker's licence

JAMES FERNYHOUGH  |  THURSDAY, 1 AUG 2013
... continuing its inquiries into Stellar Securities, and has directed anyone with a complaint against the firm to the Financial Ombudsman Service.

First submissions to ASIC inquiry made public

LAURA MILLAN  |  FRIDAY, 26 JUL 2013
... letter to the Commission. The couple doesn't disclose which bank made the loan, but it complains that the Financial Ombudsman Service (FOS) has closed the file because it exceeds its jurisdictional limit of $500,000 and asks for more protection by ASIC. ...

FPA calls for improved education on advice

LINDA HAUSKEN  |  TUESDAY, 8 MAY 2012
... curriculum. The Financial Planning Association (FPA), Australian Securities & Investments Commission (ASIC) and the Financial Ombudsman Service (FOS) hosted an educational workshop for advisers to combat issues addressed in the recently released ASIC ...

Flaws in advice system revealed by ASIC report

ELISE BURGESS  |  WEDNESDAY, 28 MAR 2012
... a series of workshops to address issues in the survey, as announced last week, co-hosted with ASIC and the Financial Ombudsman Service (FOS). "The FPA believes it is vital for all key stakeholders involved in shaping and regulating the financial planning ...

ASIC, FPA, and FOS address shadow shopper report

ELISE BURGESS  |  WEDNESDAY, 21 MAR 2012
... were graded as "adequate" by a panel. As a result, the Financial Planning Association (FPA), ASIC and the Financial Ombudsman Service (FOS) will host workshops targeting all financial planning professionals covering issues within the report for individual ...

ASIC commissioner new chief of FOS

ELISE BURGESS  |  TUESDAY, 2 AUG 2011
ASIC commissioner, Shane Tregillis, was appointed as new chief of the Financial Ombudsman Service, replacing departing chief Colin Neave. Tregillis will move into the Melbourne-based role from August 26. Neave did not move to be reappointed into the ...

Trio victims turn on planners

ALISON BEVEGE  |  FRIDAY, 15 APR 2011
... are out of pocket they usually try to recoup their losses. Their avenues are to take their complaint to the financial ombudsman or to take court action against the entity that committed the fraud, such as Trio, and if they were given financial advice ...

Fiduciary duty goes beyond APLs

RUTH LIEW  |  TUESDAY, 31 AUG 2010
A Financial Ombudsman Service (FOS) case hearing concluded that just because a product is within a planning group's approved products list (APL) doesn't mean they have fulfilled their fiduciary duty - prompting top researchers to talk about the role ...