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Showing 41 - 50 of 83 results for "Australian Banker"

CBA EGM becomes customer advocate chief

DARREN SNYDER  |  MONDAY, 15 AUG 2016
Commonwealth Bank executive general manager customer advocacy and remediation, Dr Brendan French, will head the bank's customer advocate arm. CBA said the role and customer advocacy function will strengthen the firm's accountability for fair customer ...

ABA denies precedent for matching RBA cash rates

ALEX BURKE  |  FRIDAY, 5 AUG 2016
The Australian Bankers' Association has rejected calls from Parliament to justify its interest rate pricing based on the Reserve Bank's cash rate. Following the RBA cutting the cash rate to 1.75%, Prime Minister Malcolm Turnbull told media that "the ...

Report shows bank reform well underway

DARREN SNYDER  |  THURSDAY, 14 JUL 2016
The Australian banking industry is being recommended to adopt intermediate milestones to demonstrate its momentum of working through a series of self-improvement initiatives in response to previous recognition of repeated poor customer service. Independent ...

NAB appoints independent customer advocate

KERRIE SYDEE  |  TUESDAY, 12 JUL 2016
National Australia Bank (NAB) has appointed an independent customer advocate to support its retail and small business customers in resolving serious complaints. Catherine Wolthuizen will step into the newly created banking role as NAB commits to the ...

ASIC bans ex-NAB planner from the industry

ALEX BURKE  |  WEDNESDAY, 27 APR 2016
ASIC has permanently banned a former NAB adviser. Hardik Bhimani was a senior financial planning manager, then a senior financial planner, with NAB Financial Planning from April 2011 to November 2014. It was during this period that ASIC has now accused ...

Banks launch major consumer protection program today

ALEX BURKE  |  THURSDAY, 21 APR 2016
The Australian Bankers' Association has announced today that banks will immediately commence a comprehensive new program to protect consumers and increase transparency and accountability. The first step will be an independent review of product sales ...

Government boosts ASIC with $127m package

ALEX BURKE  |  WEDNESDAY, 20 APR 2016
Following industry speculation, the Turnbull Government has announced a $127.2 million reform package for ASIC. The announcement follows Labor's calls for a Royal Commission into the financial services industry, which both the Prime Minister and Treasurer ...

Regulators defended in calls for Royal Commission

DARREN SNYDER  |  MONDAY, 11 APR 2016
Prime Minister Malcolm Turnbull has defended industry regulators in the wake of Opposition Leader Bill Shorten's call for a Royal Commission in to the banking and financial services sector. At a doorstop interview in Sydney yesterday, Turnbull said ...

Bankers see ASIC user pays model as burden

LAURA MILLAN  |  FRIDAY, 28 AUG 2015
The Australian Bankers' Association (ABA) said that the government's proposal to implement a user pays funding model for the corporate regulator would increase "the cost burden on the Australian financial services industry." The ABA urged caution in ...

Action plans for Indigenous super

DARREN SNYDER  |  MONDAY, 3 AUG 2015
HESTA is the first industry superannuation fund to launch a Reconciliation Action Plan (RAP) aiming to further build its relationships with Aboriginal and Torres Strait Islander stakeholders. HESTA executive people strategy, Sophie Sigalas, said the ...