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Showing 281 - 290 of 5287 results for "customer"

TAL takes 15% stake in Challenger

KARREN VERGARA  |  MONDAY, 7 APR 2025
MS&AD Insurance Group Holdings has sold its entire 15.1% stake in Challenger to TAL. TAL, together with its parent company Dai-ichi Life Holdings, acquired the minority interest at $8.46 per share - marking a 53% premium to Challenger's closing ...

Allegro sells Questas stake for $375m

ELIZA BAVIN  |  MONDAY, 7 APR 2025
Allegro Funds has sold its majority stake in Questas Group to Five V Capital for $375 million. Allegro acquired the majority stake in Questas in 2019, investing alongside its founder, Kede Carboni, in a partnership deal. Since then, Questas has grown ...

Cybercriminals attack major super funds

ANDREW MCKEAN  |  FRIDAY, 4 APR 2025
... Expand Wrap Platform. Insignia said investigations are ongoing but that it hasn't observed similar activity on other customer facing platforms. MLC Expand chief executive Liz McCarthy said suspicious activity has been detected on around 100 Expand ...

Apex wins $7bn super admin mandate

KARREN VERGARA  |  FRIDAY, 4 APR 2025
Apex Group has won a mandate to administer Diversa Trustees' $7 billion master trust business. Diversa will use Apex Superannuation going forward, part of which means utilising Iress' Acurity platform. Iress offloaded its superannuation business to ...

The super fund scouring the dark web to protect members

ANDREW MCKEAN  |  THURSDAY, 3 APR 2025
... members, framing it as an additional service. "When we started discovering member information... we started questioning if customer information was exposed as a result of their own systems - not through CSC. As [security] practitioners, we thought we've ...

APRA hits ANZ with $1bn capital penalty

ELIZA BAVIN  |  THURSDAY, 3 APR 2025
The Australian Prudential Regulatory Authority (APRA) has accepted a Court Enforceable Undertaking (CEU) from ANZ to address ongoing weaknesses in the bank's non-financial risk management practices and risk culture. APRA also increased the capital add-on ...

Fortitude Investment Partners acquires majority stake in SMSF audit firm

MATTHEW WAI  |  WEDNESDAY, 2 APR 2025
... to be partnering with the ASF team for the next stage of their growth. Our goal is to support them in enhancing their customer experience while playing a leading role in the ongoing consolidation of the SMSF assurance industry." Meanwhile, ASF Audits ...

Life insurers keep breaking their own rules: Report

ANDREW MCKEAN  |  TUESDAY, 1 APR 2025
Breaches of the Life Insurance Code of Practice (the Code) increased for a fourth consecutive year, with life insurers reporting 14,670 instances of non-compliance, a 19% increase from the previous period. The Code, the industry's north star for good ...

Not one trustee tracked end-to-end claims handling times: ASIC

ANDREW MCKEAN  |  MONDAY, 31 MAR 2025
... particularly serious, because super affects everyone..." ASIC's review revealed that 27% of claim files reviewed involved poor customer service, including unreturned calls and dismissed queries, while 78% were delayed due to processing issues within ...

Pearler Super launches, new FHSSS product imminent

KARREN VERGARA  |  MONDAY, 31 MAR 2025
Trading platform Pearler is taking on the superannuation sector in launching Pearler Super and will shortly release HomeSoon to help young Australians maximise the First Home Super Saver Scheme (FHSSS). Pearler Super is strictly targeting young members. ...