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Showing 281 - 290 of 484 results for "Metrics"

Life insurers prioritise customer service over tech

KARREN VERGARA  |  TUESDAY, 7 MAY 2019
... quarter of the 50 leaders canvassed said they will measure their success via customer satisfaction and customer-retention metrics. Their next key priorities are improving technology and differentiating products. Insurers are now listening to customers ...

Chief economist update: S&P raises Duterte ratings

BENJAMIN ONG  |  WEDNESDAY, 1 MAY 2019
... growth trajectory, which we expect to continue to drive constructive development outcomes and underpin broader credit metrics over the medium term. The rating is also supported by solid government fiscal accounts, low public indebtedness, and the economy's ...

Financial adviser salaries revealed

JAMIE WILLIAMSON  |  THURSDAY, 11 APR 2019
... ASIC's radar," Kaizen said. The scorecard would involve the measuring of both financial and non-financial performance metrics. These metrics are likely to include compliance ratings, teamwork, new revenue, client satisfaction and client retention. If ...

Regulators unite for life insurance transparency

HARRISON WORLEY  |  FRIDAY, 29 MAR 2019
... would allow both regulators to "support stronger supervision of insurers." "The online tool compares insurers on four metrics - the percentage of claims accepted, the length of time taken to pay claims, the number of disputes and the policy cancellation ...

Women lead superannuation fund engagement

KARREN VERGARA  |  THURSDAY, 21 MAR 2019
... rates are anchored in the SG, which demonstrates the importance of good policy design. "What this report provides are key metrics which can provide a foundation for long term evidence-based assessments as markets and regulation evolves," he said. Visiting ...

New NAB chair seeks to ease shareholders

JAMIE WILLIAMSON  |  TUESDAY, 12 MAR 2019
... shareholder or community expectations. "We are changing our framework to ensure it provides the right balance of financial metrics, customer outcomes and the management of non-financial risks over the long and short-term," he said. "And we will make ...

Bank of Queensland chief risk officer retires

ELIZABETH MCARTHUR  |  TUESDAY, 12 MAR 2019
... chief executive Anthony Rose said: "Under Peter's leadership, BOQ's risk capabilities have matured and the group's risk metrics have significantly improved." Adam McAnalen, currently chief executive of BOQ Finance, has been appointed chief risk officer ...

Pinnacle boutique opens LIT offer

KANIKA SOOD  |  MONDAY, 11 MAR 2019
... for a new listed investment trust that will invest in private debt opportunities targeting 7% net cash income per annum. Metrics Credit Partners' new trust, the MCP Wholesale Income Opportunities Trust (ASX: MOT) will invest in sub-investment grade ...

SMSF darlings revealed

KANIKA SOOD  |  MONDAY, 4 MAR 2019
... 5%, indicating a strong appetite for increased holdings," CommSec said. The LIC with the largest value traded was the Metrics Credit Partners Master Trust (ASX: MXT) which invests in Australian corporate debt. This was followed by Argo Investments (ASX:ARG) ...

Industry super performance moves members: Research

HARRISON WORLEY  |  THURSDAY, 28 FEB 2019
... want a simplified superannuation system, and thus member satisfaction with financial performance should form one of the metrics determining any potential best-in-show list. "An important consideration in determining which superannuation funds will be ...