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Showing 211 - 220 of 311 results for "Australian Financial Complaints Authority"

CSLR unfairly locks out some victims: Maurice Blackburn

ELIZABETH MCARTHUR  |  MONDAY, 16 AUG 2021
... compensation under the scheme. The CSLR as it is drafted will only help consumers after the Australian Financial Complaints Authority (AFCA) has made a determination on their case. However, in AFCA's rules it is stated that it can only accept complaints ...

Industry associations slam last resort scheme

KARREN VERGARA  |  FRIDAY, 13 AUG 2021
... changes to the scheme. The draft legislation proposes the CSLR to be a subsidiary of the Australian Financial Complaints Authority. This adds unnecessary red tape by requiring ASIC to administer invoices and payments and significantly increases the government's ...

AFCA weeds out phony complaints

ELIZABETH MCARTHUR  |  FRIDAY, 30 JUL 2021
The Australian Financial Complaints Authority (AFCA) has made changes to its procedures to weed out complaints where the consumer didn't really suffer any financial harm. AFCA received feedback from financial institutions, particularly small to medium ...

Six new ombudsmen at AFCA

KARREN VERGARA  |  WEDNESDAY, 28 JUL 2021
The Australian Financial Complaints Authority welcomed six ombudsmen to the fold, three of which came from the financial services sector. ANZ head of legal, dispute resolution group Louise McAuliffe, and Westpac practice leader for business lending ...

ASIC bans adviser, cancels AFSL

ANNABELLE DICKSON  |  THURSDAY, 22 JUL 2021
... determination by AFCA. The AFSL was cancelled after Trade Wind FS failed to co-operate with the Australian Financial Complaints Authority (AFCA) and pay two AFCA determinations on time. In addition, Trade Wind FS did not lodge its 2019 and 2020 audited ...

ASIC spells out IDR reporting

ANNABELLE DICKSON  |  TUESDAY, 20 JUL 2021
... pilot versions were created after two public consultations and closely align with the Australian Financial Complaints Authority's approach to reporting. The changes following the public consultations include removing free text fields, removing mandatory ...

FAR draft legislation released

KANIKA SOOD  |  MONDAY, 19 JUL 2021
... compensation to eligible consumers who have received a determination for compensation from the Australian Financial Complaints Authority (AFCA) which remains unpaid," Frydenberg and Hume said in the joint statement.

Superannuation complaints down 31%: AFCA

KANIKA SOOD  |  MONDAY, 5 JUL 2021
... funds. However, in FY20 about 55% of superannuation related complaints received by the Australian Financial Complaints Authority (AFCA) related to account administration, followed by group life insurance (30%) and super death benefit distribution (about ...

Westpac in fresh $87m remediation program

KARREN VERGARA  |  FRIDAY, 2 JUL 2021
... 2021. ASIC urged customers who are not satisfied with their outcome to reach out to the Australian Financial Complaints Authority.

AFCA names human resources lead from ME Bank

KARREN VERGARA  |  FRIDAY, 18 JUN 2021
The Australian Financial Complaints Authority (AFCA) has appointed a human resources lead, who is currently an executive at ME Bank. Paul Kearney joins AFCA as executive general manager of people and culture on July 5. Kearney has been ME Bank's general ...