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Showing 1181 - 1190 of 5292 results for "customer"

Class makes acquisition, profit down

ANNABELLE DICKSON  |  TUESDAY, 17 AUG 2021
... significant drop in its net profit. Class is set to pay $13 million for the complete acquisition of the Topdocs platform and customer base comprised of $11.7 million in cash and $1.3 million in Class shares escrowed for 18 months. The transaction is ...

CBA to publicise misconduct

ANNABELLE DICKSON  |  TUESDAY, 17 AUG 2021
The Federal Court has imposed orders on Commonwealth Bank that require it to publish notices on its website and newsroom for charging higher interest rates on business overdraft accounts than what it advised its customers over a four-year period. CBA ...

Aware Super hires member growth executive

KARREN VERGARA  |  MONDAY, 16 AUG 2021
... division at Vanguard. Ten years before that, he was at Sunsuper as head of financial advice and executive general manager of customer engagement. Aware chief executive Deanne Stewart said Travis would have a vital role in leading Aware Super's ambitious ...

AMP flags recovery, profit jumps

KARREN VERGARA  |  THURSDAY, 12 AUG 2021
... half 2022, but we have committed to operational separation by the end of this year," she said. Brand damage AMP's customer remediation program totals $823 million; nearly $600 million represents payments to customers. Only $35 million has been paid ...

Profit boost for CBA, ups remediation bill

KARREN VERGARA  |  WEDNESDAY, 11 AUG 2021
Despite reporting a $1.4 billion profit boost, Commonwealth Bank's legacy financial advice business and legal troubles continue to eat away at the bottom line. In releasing its FY21 results this morning, CBA's provisional remediation bill owed ...

Abrdn acquires robo-adviser

ANNABELLE DICKSON  |  WEDNESDAY, 11 AUG 2021
... portfolio decision-making," Abrdn chief executive Stephen Bird said. "There is a downward pressure on fees, changing customer expectations and increasing regulatory requirements. It's important to address these issues by providing a highly-scalable ...

ROAR launches interactive SOA tool

KARREN VERGARA  |  TUESDAY, 10 AUG 2021
... has launched a Statement of Advice solution that comes with a human avatar. DynamicDocs, launched in partnership with customer engagement video software platform HumanableCX, converts Word-based SOAs into an interactive web-based experience that includes ...

Challenger chief executive to step down

KARREN VERGARA  |  TUESDAY, 10 AUG 2021
... year. We have maintained our strong capital position and enhanced our risk settings to underpin our strong brand and customer franchise and ensure we have the flexibility to withstand market movements," he said. Challenger will pay shareholders a final ...

BT Panorama down for a week

ELIZABETH MCARTHUR  |  MONDAY, 9 AUG 2021
... apologised to anyone impacted by last week's online outage of its BT Panorama platform. The outage related to the platform's customer and adviser user interface and mobile application. It was not an information security issue and there has been no impact ...

Asendium partners with regtech

KARREN VERGARA  |  MONDAY, 9 AUG 2021
... experience has identified that the best quality advice occurs when it is reviewed before the advice is issued to the customer, as opposed to through a retrospective review or a regular audit program." "Asendium removes all paraplanning costs, which on ...