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Showing 1 - 2 of 2 results for "Superannuation Call Centre Experience Report"

SMC questions SCA's 'mystery caller' report

RIDDHIMA TALWANI  |  WEDNESDAY, 5 AUG 2026
... (SMC) has raised questions on the research methodology of the recently published Superannuation Call Centre Experience Report by Super Consumers Australia (SCA). The data within the report was based on 1000 customer telephone enquiries, or 50 'mystery ...

Super funds fail customer service test: SCA

KARREN VERGARA  |  TUESDAY, 14 JUL 2026
... dealing with callers facing domestic violence, bereavement or serious injury, the Superannuation Call Centre Experience Report showed. Frontline agents were also not prepared or equipped to handle emotionally sensitive interactions, involving customers ...
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