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Showing 1 - 10 of 35 results for "Life Code"

Life CCC spots 10.6k breaches in FY26

MATTHEW WAI  |  THURSDAY, 8 OCT 2026
The Life Code Compliance Committee (Life CCC) has published its FY26 annual report, which saw over 10,600 breaches by insurers with close to 30,000 customers affected. Of the 10,697 breaches in FY26, a single insurer accounted for 10,105, who has been ...

CALI outlines Life Code changes

ELIZA BAVIN  |  THURSDAY, 1 OCT 2026
... their action plan with an aim to strengthen their commitments to customers under the Life Insurance Code of Practice (Life Code), following an independent review commissioned by the industry. The industry has committed to better claims processes, greater ...

Insurer sanctioned for over 10k breaches

MATTHEW WAI  |  WEDNESDAY, 2 SEP 2026
... CCC) has sanctioned a life insurer after it reported more than 10,000 breaches of the Life Insurance Code of Practice (Life Code) in relation to failure to provide timely, completed annual notices. According to the Life CCC, the unnamed insurer failed ...

Life CCC unveils FY27 priorities

MATTHEW WAI  |  MONDAY, 10 AUG 2026
The Life Code Compliance Committee (Life CCC) has laid out its priorities for the current financial year, including providing the necessary support required for the upcoming implementation of the revised Life Code (Code). The focus in FY27 is largely ...

Final report into Life Code makes 85 recommendations

MATTHEW WAI  |  WEDNESDAY, 1 JUL 2026
The final report of an independent review of the Life Insurance Code of Practice (Life Code) has been finalised, proposing some 85 recommendations across aspects of mental health, customer vulnerability, claims handling, and sales practices. The review ...

Strengthen Life Code for mental health crisis, claims handling: Review

KARREN VERGARA  |  MONDAY, 13 APR 2026
... two Australians will experience a mental health condition in their lifetime. One of the key recommendations is for the Life Code to contain "a new overall industry commitment" to deal appropriately with customers experiencing mental health conditions ...

Feature: Group insurance | Cold comfort

MATTHEW WAI  |  WEDNESDAY, 22 OCT 2025
... question whether the government should look to be more prescriptive in terms of timeframes for payment. As it stands, the Life Code, administered by CALI, outlines the timeframe for paying benefits. For lump sum claims, inclusive of death cover and TPD ...

Public feedback welcomed for Life Code improvements

MATTHEW WAI  |  MONDAY, 20 OCT 2025
The independent review of the Life Insurance Code of Practice (Life Code) has released a consultation paper, setting out key questions to stakeholders and the public on how the Life Code can improve consumer benefits and insurers' conduct. The review ...

Insurers design framework for dealing with mental health claims

MATTHEW WAI  |  MONDAY, 13 OCT 2025
... practices better. The work will run in parallel with the current independent review of the Life Insurance Code of Practice (Life Code) led by Peter Kell, which is due to conclude on 30 June 2026. Cupitt said life insurers have a responsibility to act ...

Explosive rise in claims drives new TPD solution for Acenda

MATTHEW WAI  |  TUESDAY, 30 SEP 2025
... have ballooned to over $2.2 billion in the past year, positioning mental health as the leading cause of TPD claims. The Life Code Compliance Committee has also found that many insurers are currently using blanket mental health exclusions, rather than ...
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