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Showing 1 - 10 of 124 results for "Code of Practice"

CALI outlines Life Code changes

ELIZA BAVIN  |  THURSDAY, 1 OCT 2026
... have set out their action plan with an aim to strengthen their commitments to customers under the Life Insurance Code of Practice (Life Code), following an independent review commissioned by the industry. The industry has committed to better claims processes ...

Insurer sanctioned for over 10k breaches

MATTHEW WAI  |  WEDNESDAY, 2 SEP 2026
... Committee (Life CCC) has sanctioned a life insurer after it reported more than 10,000 breaches of the Life Insurance Code of Practice (Life Code) in relation to failure to provide timely, completed annual notices. According to the Life CCC, the unnamed ...

Final report into Life Code makes 85 recommendations

MATTHEW WAI  |  WEDNESDAY, 1 JUL 2026
The final report of an independent review of the Life Insurance Code of Practice (Life Code) has been finalised, proposing some 85 recommendations across aspects of mental health, customer vulnerability, claims handling, and sales practices. The review ...

Strengthen Life Code for mental health crisis, claims handling: Review

KARREN VERGARA  |  MONDAY, 13 APR 2026
The Life Insurance Code of Practice should be strengthened to reflect the growing mental health crisis, better support vulnerable customers and improve the claims-handling process. These are the key themes that emerged in the newly published Life Insurance ...

Feature: Group insurance | Cold comfort

MATTHEW WAI  |  WEDNESDAY, 22 OCT 2025
... not set industry policy or design products; rather, its role is to monitor compliance with the Life Insurance Code of Practice, she adds. Product limitations Monument says she is not aware of life insurers offering products specifically for mental health ...

Public feedback welcomed for Life Code improvements

MATTHEW WAI  |  MONDAY, 20 OCT 2025
The independent review of the Life Insurance Code of Practice (Life Code) has released a consultation paper, setting out key questions to stakeholders and the public on how the Life Code can improve consumer benefits and insurers' conduct. The review ...

Insurers design framework for dealing with mental health claims

MATTHEW WAI  |  MONDAY, 13 OCT 2025
... these practices better. The work will run in parallel with the current independent review of the Life Insurance Code of Practice (Life Code) led by Peter Kell, which is due to conclude on 30 June 2026. Cupitt said life insurers have a responsibility ...

Insurers' approaches reinforcing mental health stigma: Life CCC

MATTHEW WAI  |  TUESDAY, 16 SEP 2025
... individual circumstances. Releasing its report on life insurers' compliance with obligations in the Life Insurance Code of Practice (Life Code), the Life CCC said that although some insurers are meeting requirements by considering individual circumstances ...

ANZ fined $240m for bond trading, retail misconduct

KARREN VERGARA  |  MONDAY, 15 SEP 2025
... issue in 2022, and took over a year to resolve it. In July 2024, ANZ was sanctioned for breaches of the Banking Code of Practice by the Banking Code Compliance Committee. Some 18,900 customer accounts have been remediated $3.8 million for fees ANZ did ...

CALI launches review of Life Code

ELIZA BAVIN  |  THURSDAY, 31 JUL 2025
... Australian Life Insurers (CALI) has appointed Peter Kell to lead an independent review of the Life Insurance Code of Practice (Life Code). The review will begin on 1 October 2025. The Life Code sets enforceable standards life insurers agree to uphold ...
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