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Showing 61 - 70 of 2418 results for "Claims"

Prime Super fined over tobacco exclusion claims

JAMIE WILLIAMSON  |  THURSDAY, 6 NOV 2025
Prime Super paid a penalty of $18,780 after it claimed it "excluded entirely" manufacturers of tobacco products when it had indirect holdings in six companies. ASIC issued an infringement notice to the $8 billion super fund over misleading statements ...

Cbus agrees to pay $23.5m fine

ELIZA BAVIN  |  FRIDAY, 31 OCT 2025
... doing better. That's why we're bringing in some of the most comprehensive reforms in the sector and overhauling our claims system to ensure we better serve our members moving forward." Both parties submitted a Statement of Agreed Facts and Admissions ...

Canadian pension giant sued over alleged climate failures

JAMIE WILLIAMSON  |  TUESDAY, 28 OCT 2025
... filing states. Critics have included Norges Bank Investment Management, the largest sovereign wealth fund, it notes. It also claims the fund has failed to appropriately disclose its climate-related financial risks and has misrepresented its carbon footprint ...

FEATURE: Fund admin | Tight Ship

KARREN VERGARA  |  FRIDAY, 24 OCT 2025
... from that member perspective." When ASIC sat down with some of the organisations they were "surprised" when their poor claims handling times were broached. No one at the board and senior executive level, Constant says, was reviewing the claims handling ...

Complaints still too high: AFCA annual review

ANGELIQUE MINAS  |  THURSDAY, 23 OCT 2025
... these, close to 4000 related to super accounts, while most of the balance were in relation to group insurance. Delays in claims handling were again the subject of the bulk of complaints, followed by service issues. This year's review was expanded to ...

Feature: Group insurance | Cold comfort

MATTHEW WAI  |  WEDNESDAY, 22 OCT 2025
... the past year or so, there has been a great deal of focus on the superannuation industry and its processing of insurance claims, largely owing to immense delays at some of the largest institutions. Stories have emerged of the likes of AustralianSuper ...

Acenda confirms leadership team

MATTHEW WAI  |  TUESDAY, 21 OCT 2025
... string of leadership roles at MLC Life dating back to 2009. Meanwhile, Andrew Beevors will transition into the role of group claims and innovation officer, responsible for claims function and customer care. He is currently Acenda's chief claims and transformation ...

Public feedback welcomed for Life Code improvements

MATTHEW WAI  |  MONDAY, 20 OCT 2025
... customers are "adequately" supported by life insurers, and how well insurers communicate with customers, especially during claims. The recent rise in total permanent disability (TPD) claims for mental health has positioned the topic as the first of many ...

Federal Court dismisses Freedom Insurance staff allegations

KARREN VERGARA  |  FRIDAY, 17 OCT 2025
The Federal Court has dismissed ASIC's claims that a former Freedom Insurance director and staff member were engaged in shocking and harmful sales tactics. Judge Goodman did not accept ASIC's claims that former director Keith Cohen and quality ...

Insurers design framework for dealing with mental health claims

MATTHEW WAI  |  MONDAY, 13 OCT 2025
The Council of Australian Life Insurers (CALI) is developing an industry action plan for mental health claims over the next 12 months, working with an expert panel from related fields to ensure claimants are assessed appropriately. The framework will ...