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Showing 31 - 40 of 84 results for "Whistleblower"

Banking scrutiny to escalate: ABA

KARREN VERGARA  |  THURSDAY, 6 APR 2017
... for customers unsatisfied with a bank's response to an issue; 17 banks have this in place. The other is the new whistleblower policy, which has been endorsed by the major banks, ensuring anonymity for whistleblowers and allowing them to approach regulators ...

We have made mistakes: CBA

KARREN VERGARA  |  TUESDAY, 7 MAR 2017
... appointed a customer advocate to be a voice for customers; started simplifying contracts; developed a best practice whistleblower policy; and made credit card offerings clearer with respect to fees and how to avoid them, Narev said. He added in the next ...

NAB chief promises greater accountability

KARREN VERGARA  |  MONDAY, 6 MAR 2017
... customer advocate initiative that supports the banking division, fixed 50 customer pain points and strengthened the whistleblower program, he said. The heads of CBA and ANZ will face the inquiry tomorrow.

Banks flag adviser transparency in customer program

ALEX BURKE  |  MONDAY, 30 JAN 2017
Led by the Australian Bankers' Association, Australia's largest banks are launching new initiatives aimed at improving customer satisfaction. The Better Banking program consists of three key steps. These are a renewed commitment to support customers ...

Whistleblower protections under microscope

DARREN SNYDER  |  TUESDAY, 20 DEC 2016
The Federal Government aims to strengthen whistleblower protections in the tax and corporate sectors by reviewing several identity and disclosure rules. Federal Minister for Revenue and Financial Services, Kelly O'Dwyer, confirmed this morning that ...

Bank inquiry recommends breaking big four oligopoly

ALEX BURKE  |  FRIDAY, 25 NOV 2016
The House of Representatives Standing Committee on Economics' first report in its review of the four major banks has recommended breaking the big four's "oligopoly" and introducing competition into the sector. The report said this could be achieved ...

Munchenberg to exit ABA

JAMIE WILLIAMSON  |  FRIDAY, 21 OCT 2016
Australian Banker's Association chief executive Steven Munchenberg has resigned. ABA chairman Andrew Thorburn said Munchenberg had advised him that he would now like to move on to the next opportunity in his career, following six and a half years in ...

Narev points to GFC for bank dissatisfaction

JAMIE WILLIAMSON  |  WEDNESDAY, 19 OCT 2016
A historic wave of bank bashing does not simply explain the current environment according to Commonwealth Bank chief executive Ian Narev. Speaking at a lunch hosted by the Trans-Tasman Business Circle in Sydney yesterday, Narev discussed the changing ...

ASIC finalises IOOF inquiry

ALEX BURKE  |  FRIDAY, 8 JUL 2016
... licensee and governance breaches, specifically consistency of breach reporting, compliance arrangements, disclosure, whistleblower policies and conflicts of interest. While ASIC said "in our view the corporate culture at that time within IOOF contributed ...

Banks launch major consumer protection program today

ALEX BURKE  |  THURSDAY, 21 APR 2016
... independent review of product sales commissions, led by Gilbert + Tobin Lawyers senior partner Gina Cass-Gottlieb. Whistleblower protections will also be enhanced. Each bank will appoint an independent customer advocate, broaden external dispute resolution ...