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Showing 31 - 40 of 48 results for "Member administration"

Sunsuper named Australia's best contact centre

JAMES FERNYHOUGH  |  THURSDAY, 9 OCT 2014
... delighted to be recognised for our efforts." Sunsuper is in a minority among super funds in that it runs its own member administration. Nicholson said the contact centre, which comprises 79 employees, has recently been restructured. "The new structure ...

Link Group to buy Superpartners

JAMES FERNYHOUGH  |  TUESDAY, 23 SEP 2014
... suspending development of the platform in July. According to Rainmaker figures, Superpartners currently provides member administration for 38% of the not-for-profit super fund market. Link, meanwhile, already has 19% of the market. If the deal goes ahead ...

Kinetic Super to reduce admin fees

JAMES FERNYHOUGH  |  TUESDAY, 29 APR 2014
Kinetic Super will reduce the fixed portion of its member administration fee by as much as 10.5%, the fund has announced. While the fund has not committed to a definite figure, it has given the 10.5% as a maximum limit. Currently the fund charges $1.90 ...

Industry funds spend millions on advertising

JAMES FERNYHOUGH  |  MONDAY, 24 MAR 2014
... accounts". Another reader expressed surprise that industry funds could raise that sort of money when their member administration fees were so low. But it does appear that the funds' actions are defensible. In Cbus' case all advertising expenditure comes ...

Mercer wins Mercy Super admin gig

JAMES FERNYHOUGH  |  MONDAY, 3 FEB 2014
Mercer has entered a seven-year deal with corporate super fund Mercy Super to provide member administration services. Mercy Super - which is the super fund primarily for employees of Brisbane's Mater Hospital and other Mercy Partners employees - has ...

APRA to look into The New Daily

JAMES FERNYHOUGH  |  FRIDAY, 29 NOV 2013
... funding arrangement." The publication, owned by AustralianSuper, Cbus and Industry Fund Holdings, is funded by member administration fees and is intended to be a member engagement and retention tool. APRA's sole purpose test, Section 62 of the Superannuation ...

The New Daily not an investment: Silk

JAMES FERNYHOUGH  |  FRIDAY, 15 NOV 2013
... an investment. It's a member engagement tool and a member service," he said. "It is being funded out of member administration fees. In AustralianSuper's case, it is funded by the $1.50 a week fee." He went on: "Focus on investment returns is entirely ...

Fund member admin in spotlight at super forum

STAFF WRITER  |  FRIDAY, 30 AUG 2013
... running a superannuation fund. International Business Review will hold its Superannuation Fund Back Office: Member Administration and Investment Operations Services 2013 Forum in Sydney on 21-22 October. The forum is designed for those in the 'back office' ...

Equipsuper focuses on 'member experience'

JAMES FERNYHOUGH  |  WEDNESDAY, 15 MAY 2013
... newly-created position, assuming the title 'member retention and experience manager'. EquipSuper outsources its member administration to Mercer, including the running of its contact centre. "Justin McMinn will oversee that relationship, which is a significant ...

Russell completes Prime Super transition

MELANIE TIMBRELL  |  FRIDAY, 9 MAR 2012
... service for employers and a new reporting tool for data conversion. "We are continuing to strengthen our member administration business as it represents an integral component of our multi-asset offering in Australia," said Corneil.