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Showing 1 - 10 of 47 results for "Member administration"

Commonwealth Super Corp to consolidate legacy IT systems

MATTHEW WAI  |  MONDAY, 9 FEB 2026
... for customers of all ages." In June last year, HESTA commenced a seven-week disruption to transition its member administration services from MUFG to GROW Inc. However, it was found to have inadequately prepared to effectively oversee and manage the change ...

FEATURE: Fund admin | Tight Ship

KARREN VERGARA  |  FRIDAY, 24 OCT 2025
... super funds to deliver better outcomes for members." Currently, Happell says incumbents in the outsourced member administration service industry are not offering enough flexibility in that regard. "There are also core issues around accessibility of data ...

CareSuper, MIESF finalise merger

JAMIE WILLIAMSON  |  THURSDAY, 2 OCT 2025
... safely across to CareSuper." One of the deciding factors for MIESF was that CareSuper also performed its member administration in-house, just like MIESF. Established in 1981 as the Meat Industry Provident Fund, despite being a steady performer, MIESF ...

FEATURE: Problem detected

MATTHEW WAI  |  THURSDAY, 18 SEP 2025
... leverage expertise. For example, according to ASFA's data nearly half (44%) of super funds outsourced member administration as of 30 June 2020. At the time, ASFA noted that it expected the number of funds with in-house admin functions would grow ...

Perpetual IM switches member admin provider

KARREN VERGARA  |  WEDNESDAY, 25 JUN 2025
... Investment Management has awarded MUFG Pension & Market Services (MPMS) a mandate to oversee its investor and member administration services. MUFG Corporate Markets will provide services across unlisted registry, listed registry, corporate registry and ...

HESTA turns the lights back on after service shutdown

ANDREW MCKEAN  |  WEDNESDAY, 4 JUN 2025
HESTA has completed the transition of its member administration services to GROW Inc, restoring online services after a seven-week disruption to transactions and app access. HESTA, which has over one million members, said this marked the end of one ...

Apex on local hiring spree

ELIZABETH FRY  |  THURSDAY, 6 MAR 2025
... 1000. After acquiring Iress' superannuation platform late last year, Apex's big opportunity is in member administration even though it will continue to focus on managed funds, custody, fund administration, and registry. The global asset servicing ...

Multiple account bungle costs AustralianSuper $27m

KARREN VERGARA  |  FRIDAY, 21 FEB 2025
... again." The super fund made a provision for the penalty in its 2024 financial year accounts. Schroder said member administration fees did not increase to cover it. "Multiple member accounts are a problem across our industry and for several years our ...

Super's operational infrastructure 'not quite right'

ELIZA BAVIN  |  FRIDAY, 14 FEB 2025
... reflect issues with the systems, process and staffing on the operational side, particularly in relation to member administration," the report said. "The likely root cause is that super is transitioning (quickly) from something of a cottage industry into ...

Prime Super refreshes executive lineup

ELIZABETH FRY  |  FRIDAY, 29 NOV 2024
... long-serving operating and finance chief Remo Memmolo. With Ashburn's departure, Prime Super brought its member administration, member servicing and market-facing teams under one umbrella to serve members more efficiently. Former AMP head of retail ...
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