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Showing 411 - 420 of 482 results for "Remediation"

We have made mistakes: CBA

KARREN VERGARA  |  TUESDAY, 7 MAR 2017
... cut card rates by up to 200 basis points and appointed Colin Neave as a customer fairness adviser to strengthen the remediation process. It also changed remuneration incentives for frontline staff to be based on customer satisfaction rather than sales ...

Pricing error shaves $2.2m off Australian Ethical profit

ALEX BURKE  |  TUESDAY, 28 FEB 2017
... superannuation fund was identified by management in June 2016, after which Deloitte was appointed to investigate. "The remediation of member accounts is on track to be completed by 31 March 2017. Our approach is to put members back into the position ...

Suncorp begins life business optimisation

DARREN SNYDER  |  THURSDAY, 9 FEB 2017
... director Michael Cameron said the business' outlook is for margin growth. "Insurance's gross written premium growth, remediation of working claims and strong focus on claims management is expected to deliver an improvement in the underlying ITR (currently ...

Ombudsman takes on ANZ fairness role

JAMIE WILLIAMSON  |  THURSDAY, 15 DEC 2016
... both them and relevant stakeholders, including regulators and NGOs. "As a first step Colin will help us establish our remediation principles so that we have a consistent set of standards we stick to when things do go wrong. He will also conduct a fairness ...

ASIC probe reveals 185 more CBA compo cases

KERRIE SYDEE  |  TUESDAY, 6 DEC 2016
... report found that "in most instances" CFP and FW have complied with their licence obligations to consistently apply a remediation program to customers of the 15 advisers. However the report identified that in some instances the licensees failed to meet ...

BMW caught on car loan failures

JAMIE WILLIAMSON  |  TUESDAY, 6 DEC 2016
... $5 million to financial literacy and consumer advocacy initiatives as part of Australia's largest consumer credit remediation program, including an enforceable undertaking accepted by ASIC. BMW Finance will provide $77 million in compensation to customers ...

Former Westpac planner banned

JAMIE WILLIAMSON  |  TUESDAY, 29 NOV 2016
... client's needs and circumstances, and an advice provider must not lose sight of the needs of their client." A customer remediation process has been completed, with 29 former clients paid a total of $1,127,543 in advice fees, refunds of premiums for inappropriate ...

Bank inquiry recommends breaking big four oligopoly

ALEX BURKE  |  FRIDAY, 25 NOV 2016
... transparency of its processes in assessing and granting a banking licence." Other recommendations focused on compliance and remediation, the biggest of which was saying the Financial Ombudsman Service, the Credit and Investments Ombudsman and the Superannuation ...

ASIC bans Brisbane life adviser

KERRIE SYDEE  |  FRIDAY, 4 NOV 2016
... Affinia and the identification of these concerns, Affinia reviewed all advice provided by Young and implemented a remediation program for affected clients.

Gender inequality still the elephant in the room

KERRIE SYDEE  |  FRIDAY, 21 OCT 2016
... those results by gender and individual business unit to quickly see where the pain points are and develop specific remediation strategies to foster accountability, inclusive leadership training and sponsorship of high performing talent. "What I tend ...