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Showing 21 - 30 of 238 results for "member engagement"

Feature: Digital advice | Sleeping giant

KARREN VERGARA  |  FRIDAY, 26 SEP 2025
... year to access guided advice on investments, contributions and insurance. Jo Brennan, the group executive of member engagement, education and advice at Aware Super, says the $198.6 billion fund wants to scale how it can make digital advice meaningful ...

UniSuper's Chun honoured by FEAL

MATTHEW WAI  |  FRIDAY, 8 AUG 2025
... his leadership in promoting UniSuper beyond the university sector, delivering innovation in digital advice and member engagement, while harnessing elements of transparency, inclusion and member-first thinking, FEAL said The annual award, now in its 24 ...

Treasury launches retirement phase consultations

KARREN VERGARA  |  FRIDAY, 8 AUG 2025
... Howie said MLC "strongly supports the government's focus on improving transparency, product innovation, and member engagement in the retirement phase." "The proposed principles and reporting framework align closely with our own commitment to delivering ...

ESSSuper, UniSuper spearhead member satisfaction

KARREN VERGARA  |  MONDAY, 23 JUN 2025
... superannuation member satisfaction, a new survey from Investment Trends reveals. The 17th edition of the 2025 Super Member Engagement Report saw super funds' improved service strategies pay off, with Net Promoter Score (NPS) rising from -19% to -4% ...

Small industry super funds beat giants on trust, service, value

ANDREW MCKEAN  |  WEDNESDAY, 18 JUN 2025
Small industry super funds lead on trust, service, and value for money, according to CoreData's annual member engagement survey. CoreData research consultant Alana Devitt told Financial Standard that members' trust in small industry funds is built through ...

ANZ Staff Super loses investment head

ELIZABETH FRY  |  THURSDAY, 22 MAY 2025
... resume includes senior marketing roles at Macquarie, AMP, CBA and Zurich, giving her a broad perspective on member engagement strategies. The leadership changes extend beyond ANZ Staff Super, with chair Janet Torney departing after two years to join ...

HESTA members to keep paying fees as disruption continues

ELIZA BAVIN  |  MONDAY, 12 MAY 2025
... and data capabilities to better service our members in the years ahead," they said. "Our contact centre and member engagement teams are actively supporting members with their queries. While there are temporary disruptions to some services, it's important ...

Breaches continue as Cbus confirms 'unusual behaviour'

ELIZA BAVIN  |  TUESDAY, 8 APR 2025
... that the spike in log-in attempts coincided with "significant market volatility potentially causing increased member engagement." Cbus confirmed the incident was reported to APRA over the weekend and has also been passed on to the Australian Cyber Security ...

Super fund promotional expenses balloon: APRA

KARREN VERGARA  |  FRIDAY, 31 JAN 2025
... $10.8 million out of its total expenses. ART and Aware Super came second and third respectively when it came to member engagement campaigns with more than $5.9 million and $3.1 million each. In terms of payments to industrial bodies, Cbus spent $2.2 ...

Super admin providers face reckoning in 2025: Finura

KARREN VERGARA  |  MONDAY, 20 JAN 2025
More companies will divest their superannuation administration offerings in 2025, according to Finura, as super funds potentially move this service in-house amid tighter scrutiny from the regulators. ASIC suing Cbus for poor member claims experience ...