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Showing 21 - 30 of 235 results for "Member engagement"

ESSSuper, UniSuper spearhead member satisfaction

KARREN VERGARA  |  MONDAY, 23 JUN 2025
... superannuation member satisfaction, a new survey from Investment Trends reveals. The 17th edition of the 2025 Super Member Engagement Report saw super funds' improved service strategies pay off, with Net Promoter Score (NPS) rising from -19% to -4% ...

Small industry super funds beat giants on trust, service, value

ANDREW MCKEAN  |  WEDNESDAY, 18 JUN 2025
Small industry super funds lead on trust, service, and value for money, according to CoreData's annual member engagement survey. CoreData research consultant Alana Devitt told Financial Standard that members' trust in small industry funds is built through ...

ANZ Staff Super loses investment head

ELIZABETH FRY  |  THURSDAY, 22 MAY 2025
... resume includes senior marketing roles at Macquarie, AMP, CBA and Zurich, giving her a broad perspective on member engagement strategies. The leadership changes extend beyond ANZ Staff Super, with chair Janet Torney departing after two years to join ...

HESTA members to keep paying fees as disruption continues

ELIZA BAVIN  |  MONDAY, 12 MAY 2025
... and data capabilities to better service our members in the years ahead," they said. "Our contact centre and member engagement teams are actively supporting members with their queries. While there are temporary disruptions to some services, it's important ...

Breaches continue as Cbus confirms 'unusual behaviour'

ELIZA BAVIN  |  TUESDAY, 8 APR 2025
... that the spike in log-in attempts coincided with "significant market volatility potentially causing increased member engagement." Cbus confirmed the incident was reported to APRA over the weekend and has also been passed on to the Australian Cyber Security ...

Super fund promotional expenses balloon: APRA

KARREN VERGARA  |  FRIDAY, 31 JAN 2025
... $10.8 million out of its total expenses. ART and Aware Super came second and third respectively when it came to member engagement campaigns with more than $5.9 million and $3.1 million each. In terms of payments to industrial bodies, Cbus spent $2.2 ...

Super admin providers face reckoning in 2025: Finura

KARREN VERGARA  |  MONDAY, 20 JAN 2025
More companies will divest their superannuation administration offerings in 2025, according to Finura, as super funds potentially move this service in-house amid tighter scrutiny from the regulators. ASIC suing Cbus for poor member claims experience ...

Iress sells superannuation business

ELIZA BAVIN  |  MONDAY, 20 JAN 2025
... team and clients will be joining Apex Group," Apex founder and chief executive Peter Hughes said. "Increasing member engagement and improving the member experience is a focal point of our industry. The Acurity platform is well recognised as a market ...

AustralianSuper wins fund of the year

ANDREW MCKEAN  |  MONDAY, 6 JAN 2025
... more effective or more efficient (or both) such as the internalisation of many investment teams and critical member engagement points. However, "we expect our personnel growth to materially slow over the coming years," he concluded.

NESS Super partners for financial advice offering

JAMIE WILLIAMSON  |  FRIDAY, 20 DEC 2024
... benchmark in the superannuation industry. This partnership highlights how innovative solutions can transform member engagement and outcomes."