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Showing 131 - 140 of 501 results for "satisfaction"

Aware to restructure advice offering

ELIZABETH MCARTHUR  |  WEDNESDAY, 24 MAR 2021
... member," she said. "It's a completely appropriate level of advice for many of our members, and we're currently recording satisfaction rates above 95% so it's clearly working for them. That's why we have invested in this area in particular - it's a great ...

Brian Hartzer to release leadership book

ELIZABETH MCARTHUR  |  TUESDAY, 23 MAR 2021
... display, their new jacket, their fitness watch or their new handbag," he writes. Elsewhere, Hartzer discusses staff satisfaction surveys and shares an anecdote about an entire department being made redundant at an unidentified bank. He said thanks to ...

APRA closes Westpac probe

ELIZA BAVIN  |  FRIDAY, 12 MAR 2021
... operational risk profile, will also remain in place until Westpac completes its remediation under the CEU to APRA's satisfaction. APRA deputy chair John Lonsdale said: "Although the investigation has not found evidence of breaches of the Banking Act ...

Funds announce chief ahead of merger

ELIZABETH MCARTHUR  |  MONDAY, 8 MAR 2021
... businessperson whose record of achievement at LGIAsuper is outstanding. In three years, Kate has improved member outcomes and satisfaction, lowered the fund's cost of providing administration services by 30%, and grown the fund by $2 billion," LGIAsuper ...

Public sector super satisfaction rises

ANNABELLE DICKSON  |  WEDNESDAY, 24 FEB 2021
... come out as the most satisfied across all sectors, according to new research. Roy Morgan's latest Superannuation Satisfaction Report revealed member satisfaction in public sector funds reached a high of 75.7%, ahead of self-managed super funds by ...

Industry fund chief executive to depart

ELIZABETH MCARTHUR  |  MONDAY, 15 FEB 2021
... of Australia's leading superannuation funds, ranked amongst the top five funds for investment performance, member satisfaction and advice services." He added that O'Sullivan has been recognised as an outstanding leader in the industry. "Kevin is highly ...

How to attract high net worth clients

ELIZABETH MCARTHUR  |  MONDAY, 15 FEB 2021
... and the engagement style to the target client's brand affinity attributes will go a long way to improving client satisfaction, advocacy plus also help win new clients, the report reads. "When using this dimension as a tool, consider how the business ...

NEOS, ClearView lead satisfaction

ELIZABETH MCARTHUR  |  TUESDAY, 9 FEB 2021
... requirements (50%). With these challenges, Investment Trends said the insurers that stood out in terms of adviser satisfaction were those that helped alleviate these issues through proactive business development manager support and streamlined online ...

Investment Trends hires head of strategy

KARREN VERGARA  |  THURSDAY, 4 FEB 2021
... experience in financial services across wealth management and banking spans senior positions in distribution, customer satisfaction and risk management. "As data quality, integrity and analytics grow in importance, Andrew will ensure that Investment ...

Natixis launches racial equity strategy

KARREN VERGARA  |  TUESDAY, 19 JAN 2021
... strategy applies both positive and negative screenings to include companies that aim to achieve greater employee satisfaction, reduce conflicts and improve decision-making processes. Companies associated with racial inequality and unequal access to health ...